Danish Refugee Council (DRC)

Protection Assistant (Case Management)

Danish Refugee Council (DRC)

Job Description

  The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide Emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East and North Africa (MENA) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Algeria, Libya/Tunisia, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC has 17 offices and approximately one thousand staff members across the MENA region. Following an internal HQ restructuring, from 1st January 2018 the region is focusing on the Middle East, hence Algeria, Tunisia and Libya will transition to a new region during the course of 2018, while Yemen will join the Middle East region.

IOverall purpose of the role: The Protection Assistant (Case Management) is responsible for the delivery of case management, Individual Protection Assistances (IPA) support and referral to the service providers in their area of operation.

Responsibilities:

Case management service provision

  • Provide general protection case management services in compliance with best-practice and international standards in protection response (including DRC case management SOP’s) including assessment of need, development of case plan and referral/facilitation of Access to Services, follow-up, and case closure.
  • Ensure and oversee that specialised needs, including Child Protection Case Management and GBV Case Management, are referred to specialized service providers, and that at all times caseworkers are safeguarding the safety and respect of the survivor, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
  • At all times safeguard the safety and respect of the individual, in addition to the confidentiality of his/her information and his/her right to access services without any discrimination.
  • Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management
Monitoring and reporting

  • Produce reports as required by the case management officer (including weekly reports)
  • Accurately update the protection case management database ensuing adherence to Data Protection protocols
  • Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols
  • Participate in weekly and monthly work planning as directed by case management officer
  • Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program
  • Support the officer in data Analysis of case management data in a safe and ethical manner
Coordination and representation:
  • Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management
  • Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers
  • Advocate for the needs of vulnerable children both internally and through coordination mechanisms through evidence-based advocacy
  • Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders
Other:

  • Maintain positive work relationship within the team, and promote team-building efforts in coordination with case management officer
  • Ensure respect of DRC Code of Conduct
  • Participate in training and coaching as required on case management process, the relevant SOPs and the data filing and storing procedures.
  • Any other duties relating to the nature of the job as directed by the Case Management Officer
Experience and technical competencies:

  • 1-2 years of experience in protection related work
  • Ability to maintain confidentiality, respect, non-discrimination and safety of client at all times;
  • Strong understanding of basic counseling and Psychosocial Support concepts; previous training in these areas strongly preferred
  • Ability to discuss sensitive issues with respect and empathy
  • Ability to maintain confidentiality and respect for clients at all times
  • Excellent interpersonal and problem-solving skills, creativity and flexibility
  • Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
  • Flexibility in working overtime when needed
  • Willing to collaborate with and support people from different ethnic groups and different religions
  • Demonstrated interest in humanitarian work and supporting people effected by conflict
Education: (include certificates, licenses etc.) Essential qualification:

  • Bachelor/Degree in Social work, Counseling, psychology or other related field
Desirable qualifications:

  • Previous experience in international organizations
  • Previous experience providing case management services
  • Previous experience providing counselling and/or psychosocial support services
Languages:

  • Fluency in Arabic is required.
  • Ability to communicate in English is preferred.
In this position, you are expected to demonstrate DRC’ five core competencies:
  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision an
We offer

Contract length: 6 months (with the possibility of extension) Salary Band: I Start date: As soon As Possible.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. .

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