Danish Refugee Council (DRC)

Protection Assistant (Case Management)

Danish Refugee Council (DRC)

Job Description

Protection Assistant – Case Management 

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide Emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with Local Communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

In 2003, following the start of foreign military operations in Iraq, DRC became one of the first organisations to provide Humanitarian Assistance in the country, and now operates in 11 governorates, including Anbar, Baghdad, Babel, Diyala, Duhok, Erbil, Karbala, Kirkuk, Najaf, Ninewa and Salah-al-Din.

About the job

Delivery of case management services and implementation of individual protection assistance (IPA) to vulnerable and at-risk target population in Salah Al Din.

Assist the Protection team leader in ensuring quality of the planning, implementation and follow up of case management and IPA activities.


Technical •    Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management or Child Protection case management.

•    Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).

•    At all times, respect Information Management principles and guiding principles for case management.

•    Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.

•    Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.

•    Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.

•    Provide Psychosocial Support throughout the whole case management process.

•    Conduct regular visits to targeted field locations for mobile intake and referral.

•    Participate in supervision and coaching sessions, individual and/or in group, including case discussions.

•    Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team Leader.

Administrative •    Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.

•    Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.

•    Support MEAL team with implementation of evaluations and surveys.

•    Produce activity reports as required by Protection Officer (CBP).

•    Support Protection Officer (CBP) with administrative tasks including purchase requests to supply chain.

Other •    Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.

•    Ensure adherence to DRC national staff policy guidelines and Code of Conduct.

•    Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.

•    Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.

•    Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader.

Reporting lines 

Reporting to: Protection Case Management Team Leader About you:

Experience and technical competencies:  •    Minimum 1 year of relevant work experience in protection in humanitarian setting •    Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups •    Understanding of protection principles, protection minimum standards and basic psychosocial support concepts •    Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint) •    Excellent communication and problem-solving skills.

•    Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.

•    Ability to work flexible hours.


Diploma in social work, counseling, psychology or another related field or Equivalent professional qualification Languages: 

•    Fluency in Arabic •    Ability to communicate and write in English In this position, you are expected to demonstrate DRC’ five core competencies:
  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values.
We offer 

Contract length:till 31 Oct 2021 Band: I Designation of Duty Station:[Salah Alden -Balad] Start date:1 May 2021 Application process Interested? Then apply for this position by clicking on the apply button.

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications:22 April 2021

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport For further information about the Danish Refugee Council, please consult our website drc.ngo
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