Norwegian Refugee Council (NRC)

Product Development Coordinator (Cash & Markets)

Norwegian Refugee Council (NRC)

Job Description


An exciting leadership opportunity with NRC - Ukraine. NRC Ukraine is seeking to hire a national Product Development Coordinator (Cash & Markets) who will Assist and support implementation of the portfolio, Implement independently procedures and activities, and Develop and maintain knowledge and skills required for the assigned area of work.


The Norwegian Refugee Council has been present in Ukraine since 2014, helping more than 700,000 people with food, shelter, water, sanitation, and legal assistance. Rapid change of situation in February 2022 during which whole Ukraine became affected by the conflict required significant scale-up of Emergency programmes.  In response to the large-scale of displacement of refugees fleeing Ukraine, NRC is in the process of setting up humanitarian operations for refugees arriving in Poland, Romania and Moldova. NRC will respond, focusing on an integrated approach that combines our sectoral areas of expertise – education, protection, urban displacement outside camps, Legal Aid (ICLA) and shelter – working to a great extent through local partners.   

The bulk of NRC’s response is through Multi-Purpose Cash Assistance, leading to the creation of a regional Cash and Markets team who support the work carried out by the Ukraine Country Office Cash and Markets team. This regional team focuses on coherence (ensuring tools and approaches are standardised across the response), creativity (focusing on innovative thinking), collaboration (working with different departments and teams across NRC), accountability (being honest and transparent about challenges and successes) and creating an enabling environment whereby tools and skills are shared across NRC. 

What you will do 

Contribute to the development of detailed, user-friendly templates for documenting key information related to program needs and system requirements in a clear and coherent manner. Support in the creation and update of the product backlog which outlines next features and development bugs. Write test uses cases according to product requirements.Test new modules and related functions as they are developed(functional/UAT) and report bugs to the vendor as soon as possible. Assist in biweekly sprint meetings and other ad hoc meetings and coordinate the work of the members of the CRM development team. Contribute to the development of project workplans related to all aspects of technology Design and implementation.Ensure that all tasks are completed on time and according to expectations. Provide Technical Support and Capacity Building to country team on the usage of existing digital tools.Liaise with country team and product user to understand their usage of the products and challenges they face.

We highly encourage you to learn more about the role: please review the detailed Job Description here.

What you will bring: 

Minimum 3 years of experience working on digital projects.Ability to coordinate tasks and work processes and work with short deadlines.Documented results related to the position’s responsibilities.Experience with facilitating and leading internal organisational processes.Fluency in English and Ukrainian, both written and verbal. Good understanding of Software Development processes.Demonstrated experience in quality assurance and functional product documentation is desired. Great capacity to plan, prioritize and multitask.Excellent team-working and communication skillsProactive and adaptable and have the ability to cope with stressful situations.Excellent computer literacy, including MS Office (Word and Excel, Microsoft 365 / Google Suite)

                                                              What Makes This Position Attractive?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. The organisation protects displaced people and supports them as they build a new future. The organisation began relief efforts after World War II, and today, works in both new and protracted crises across more than 40 countries.Meaningful work that responds to the diverse needs, priorities, and concerns raised by beneficiary communities. NRC Ukraine meets immediate humanitarian needs, prevents further displacement, and contributes to durable solutions. 


                                                                               What We Offer

Duty station: KyivContract duration: Employment contract – till 31 Dec 2023 with the possibility of extension subject to funding availability and satisfactory performanceTravel: 10% to field locationsSalary/benefits: According to NRC salary scale, terms and conditions.NRC is an equal opportunities employer. In the selection of our staff, we are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. 

                                                      Key Information - Please Take Note When Applying

Learn more about NRC here and NRC UkraineTo apply as an internal candidate, please click on the suitcase icon “I am an employee” on the top right of the page to be redirected to NRC’s internal career site.Apply by completing all the system-required fields of your experience, employment history, and education in your application.Ensure to attach your latest CV.Submit your application and CV in English.When creating your profile, include your full name as per your passport.Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.Unsolicited applications not related to this specific job advertisement will not be considered.Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.This role is for National Ukranian candidates Only.  The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and Security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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