World Food Programme (WFP)

Multimedia Hub Manager

World Food Programme (WFP)

Job Description

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and  encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Multimedia Hub Manager Type of Contract: Consultant Division: CAM – Communication Division / Creative Studio Unit Duty Station (City, Country): Home-based or HQ Rome, Italy Duration: 11 months Expected Start Date: 01 April 2022 ORGANIZATIONAL CONTEXT: The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.  We are currently seeking to fill the position of Multimedia Hub Manager in our Creative Studio, in Communications, Advocacy and Marketing. The position is either Rome or home based, provided the home location is within a similar time zone to Rome.

Brief description of the Unit and Division: The Multimedia Hub Manager is critical for helping WFP capture, archive and distribute multimedia content and creative assets to both internal and external audiences, in a timely and effective manner. This role leads the ongoing management of the WFP global digital Asset Management (DAM) system, the Multimedia Hub, and acts as the focal point to managing the contract with the software supplier (Orange Logic). This role also works to empower the regional bureau (RB ) and country offices (CO), and supports them with their own Content Management aims, while ensuring a more standardized flow of content to HQ teams.

DUTIES AND RESPONSIBILITIES: The candidate will perform the following duties:
  1. Lead, plan and manage the Design and development of the digital asset management system, the Multimedia Hub, for WFP – developing custom solutions to meet the complex archiving and content distribution needs of HQ teams, country offices and regional bureau.
  2. Oversee all supporting aspects of the system including developing governance structure, keywording, ensuring robust taxonomies, and base meta data standards – and ensuring freelance suppliers, contract agencies, as well as staff meet these requirements.
  3. Lead on management of contract with software developers (Orange Logic) to create system, and develop processes, while managing the migration of existing photo and video archives into the central multimedia repository.
  4. Act as day to day focal point with Software Developer, implementing development/ upgrades to meet WFP needs, and ensuring vendor meets contractual requirements.
  5. Implement country specific work flows and processes designed to maintain and enhance the specific content needs of HQ teams/ Country Offices / Regional Bureaus and to support overall communication aims of the organization by distributing content in a timely manner.
  6. Build capacity of WFP staff globally on all aspects of uploading, keywording, and distribution of content through multimedia library, providing advice, developing guidance and training modules to ensure consistent, quality communications. Support teams to train freelance photographers/ film-makers and other external suppliers with upload as needed.
  7. Working with HQ teams, train and support them to prepare packages of curated communications products in the multimedia hub to brief eg media releases with integrated VNRs, creative studio story packages, donor visibility content packages.
  8. Monitor incoming content from teams across the world and establish processes for identifying the best content for stakeholder needs – ensure quality, make HQ teams aware of new content, and ensure timely release of content to users. Provide updates on the Creative studio content teams channel on a regular and frequent basis.
  9. Line manage video assistant and train in archiving, develop work plans, monitor performance against objectives, and ensure appropriate development to enable high performance.
  10. Along with video assistant, act as main point of contact for all admin/ technical issues related to the Multimedia Hub. Liaise with IT colleagues in CAM (Communications, Advocacy and Marketing Division) and in WFP more broadly to ensure multimedia library is fit for purpose and meets WFP requirements related to taxonomy and security.
  11. Coordinate and prepare accurate and timely reporting on download, views and active users related to the system and work with other communications teams to develop reporting supportive to their projects to enable informed decision-making, evaluation of objectives and consistency of information presented to stakeholders.
  12. Work in close collaboration with HQ/ Regional Bureaus / Country Offices counterparts to ensure quality control of content by aligning activities and ensure a coherent and scheduled approach to uploading, archiving and distribution of content and communications products.
  13. Contribute to preparedness actions, establishing upload and distribution processes – particularly for rapid onset emergencies – providing technical recommendations and guidance and monitoring the management of risks. This includes establishing a purchasing process for imagery connected to rapid onset emergencies to meet PPF needs.
  14. Be available for ‘out of hours’ on-call emergency work, with the ability to be on call over weekend.
REQUIRED QUALIFICATIONS AND EXPERIENCE At least five years of relevant professional experience with archiving, cataloguing and managing multimedia assets.

DESIRABLE, At least three years of direct experience managing digital assets in the Orange Logic (cortex) system, the software used by WFP. Advanced University degree in Archiving, Journalism, Public Relations, Communications, Photography or other relevant field, or First University degree with additional years of related work experience and/or trainings/courses.

  • Direct experience managing digital asset Management Systems (with photo, footage and stories) using Orange Logic software, including the management of user permissions, purposes and asset metadata
  • Sophisticated understanding and technical knowledge of establishing user permissions, asset permissions, asset metadata, system architecture, multimedia workflows, keywording, data security, archiving and preservation, and other core skills required to manage a digital asset management system properly.
  • Strong understanding of UX (user experience) issues and commitment to easing and enhancing the user journey on digital platforms
  • Experience establishing tailored systems at geographical levels to meet content requirements of country offices/ bureau
  • Ability to analyse reporting data and identify download trends to highlight usage of content across the organization.
  • Ability to work collaboratively as part of a diverse team, and to support colleagues to develop workflows that meet their specific needs.
  • Experience of managing and developing a large-scale digital asset management system for an international organization
  • Broad knowledge of ingesting, editing and archiving Digital Media for film production and photography
  • Experience of using film and photo editing software
  • Experience of image manipulation in Photoshop
  • Ability to write in plain English, and basic copy-editing and proofreading skills
  • A high level of computer literacy (eg Word, Excel, databases, desktop publishing skills)
  • Ability to understand and accept the requirement for sensitivity/ confidentiality when handling information, in particular with sensitive data contained on consent forms.
  • Fluency in oral and written English mandatory. An intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is a plus.
Terms and Conditions WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

Deadline for applications: 12 February 2022 Ref.: VA No. 155833 All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work  environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations  system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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