’ mission and believe a better world is possible.
The Mid-Level Development Officer will work within the Mid-Level team to develop, enhance and maintain relationships with a portfolio of assigned Mid-Level donors and prospects across the U.S. They will execute activities to steward and cultivate relationships with these donors, heighten awareness and understanding of Mercy Corps, develop innovative ways to link target donors with the organization, and secure funds from these donors to support the work of Mercy Corps globally.
Essential ResponsibilitiesCultivate, solicit, and steward a portfolio of Mid-Level donors giving $1,000-$10,000 annually and Mid-Level prospects. Conduct ongoing, personalized outreach to assigned donors via phone, email, mail, texting, and in-person, with the goal of strengthening the donors' engagement with and commitment to the organization Build relationships with assigned donors to strengthen long-term financial support. Create a two-way dialogue with donors by soliciting feedback, serve as the primary point of contact for inbound donor communications, resolve issues when they arise, and provide personalized content. Work toward securing a gift renewal and upgrade during giving campaigns. Attend and travel to local and regional events to meet with donors and cultivate relationships. Monitor and report-out on portfolio performance and effectiveness of strategies and tactics; recommend changes to course correct and improve metrics as needed. Maintain coding and tracking of all donor activity for assigned portfolio within the donor database (Raiser’s Edge). Stay abreast of Mercy Corps programs and communications as well as key issues and trends in international aid. Broaden engagement opportunities for donors and prospects by facilitating community Fundraising efforts, and public engagement events (virtual and in-person, when feasible).
CAMPAIGN SUPPORTCollaborate with the Mass Market Fundraising team, High Impact Philanthropy (HIP) team, Corporate Partnerships team, Brand Marketing team, etc., helping to maximize team and division resources. Contribute ideas and experience to help develop messaging, Design, and processes for Mid-Level donor communications and engagement, including digital and mass marketing Partner with the Planned Giving Manager to identify, cultivate, and steward planned giving prospects within the assigned portfolio with the goal of securing deferred legacy gifts. Provide administrative support to the Mid-Level Development team, including the printing and processing of outreach materials, the implementation of e-outreach campaigns, and assisting with recording team actions in the database.
Reports Directly To: Director of Donor Advancement
Works Directly With: Mid-Level Development Officers, Sustainer Manager (Mass Market Fundraising), Copywriter (Mass Market Fundraising), Community Fundraising Manager (Mass Market Fundraising), Employee Engagement and Workplace Giving Officer (Corporate and Foundations), Planned Giving Manager (High Impact Philanthropy)
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding International Relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable SkillsA minimum of 2 years’ experience in client/customer/donor portfolio management and/or nonprofit development or fundraising, or related experience Excellent communication and interpersonal skills – both written and oral. Proven track record of working in a forward-facing role and knowledge of customer service practices. Proven ability to effectively build interpersonal relationships with a wide range of constituents. Comfort in making a high volume of “cold calls” and soliciting donations. Ability to plan and execute high volume of one-to-many outreach (via personalized mailings and emails) Experience providing administrative support. Strong organizational and time management skills, attention to detail and process Strong work ethic with ability to set and meet short- and long-term goals. Self-motivated with ability to work independently as well as coordinate across teams. Flexible approach and an ability to operate effectively amidst change. Sound knowledge of Computer Programs, Microsoft Office Experience or interest in international development preferred.
The successful candidate will have an ability to develop personal relationships with a variety of people in a variety of contexts. They will be able to secure and increase contributions from donors and retain donors through ongoing communications. It will be critical to credibly represent both program content and the heart of Mercy Corps to external audiences as well as add constructively to a sense of team and shared goals. This individual will be passionate about delivering value to donors, while balancing those needs with the organization’s priorities, resources and objectives. They will be self-motivated, take initiative, and be able to perform while working in a remote environment. Attention to detail, high integrity, and a passion for the mission of Mercy Corps are a must.
Living Conditions / Environmental Conditions
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the
basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated.
We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization. This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities. For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.