World Health Organization (WHO)

Manager (Information Technology Unit)

World Health Organization (WHO)

Job Description

Position number 403023


1. Design, implement and manage computer-based applicationsincluding health information systems, database management, health on theinternet, at the regional office and country offices and member states includinghuman resources development, provision of ICT infrastructure, needs assessment,networking and resources sharing and application management and engineering. 2. Coordinate the design, development and formulation of policiesand work of the regional office for application of information technology inhealthcare delivery 3. Advise, as principal Adviser, the senior management on ICTregional strategy 4. Design and implement policies and plan ofaction for improving the technology infrastructure in the Regional Office andcountry offices


1) Lead and manage the ICT regional strategy and direct, design andimplement policies and plan of actions for improving the technologyinfrastructure in the regional office and country offices 2) Coordinate electronic data and Document Management services andsystems across the regional office and work with EMRO divisions, units andfield offices to ensure implementation of an integrated approach forcomputerized workflow 3) Guide member states in the use of information technology forhealth applications, including database development for electronic healthrecords, Health information systems, Internet and Intranet resources, decisionsupport systems and electronic libraries, and extend this support thegovernment and non-governmental organizations, academic research institutionsand other regional organizations 4) Lead programs to develop national and regional capacity inhealth information technology and telecommunication. 5) Coordinate the ICT security and emergency functions in theregion 6) Provide professional services required to develop, maintain andadministrator EMRO Computer Applications which includes system Analysis andsupport, Application architecture and engineering, database Administration 7) Direct an interdisciplinary team providing front “officeservices, including support to desktop users, video conferencing services, ITtraining, and maintain end-user devices. Also, ensure integrity of ICTenvironment focusing on back office functions such as LAN, email service,security and disaster recovery 8) Management control of unit budget including monitoring thepreparation of cost estimate for equipment, staffing, spare parts, supplies andoperating costs/Services.



Essential: Master's degree in computer engineering, Electronics andtelecommunication or Information technology.

Desirable: Additional certification and courses in information systems,management and telecommunication as part of continuous learning is desirable.


Essential: At least 10 years total of progressively responsible professionalexperience in ICT management, implementing complex IT systems and services,systems development, IT infrastructure administration and IT security, out ofwhich at least five years at international level.

Desirable: Broad experience in WHO or the UN system. Experience in developingcountries. Experience in management of bilateral or international agreements


Demonstratedmanagerial, supervisory and leadership skills. Extensive knowledge of theprinciples, theories, practices and techniques for managing the activitiesrelating to planning, managing and implementing IT systems and services.Knowledge across multiple technical areas such as IT administration, systemanalysis/development methods, databases, IT infrastructure management, ITsecurity and business process analysis. Ability to plan and coordinate a widevariety of activities across multiple ICT areas. Good inter-personal skills,staff management, motivation and Conflict Resolution skills.

WHO Competencies

Enhanced WHO Global Competency Model:
  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Ensuring the effective use of resources
  5. Moving forward in a changing environment
  6. Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Intermediate knowledge of French. Intermediate knowledge of Arabic.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 89,837 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2568 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • For information on WHO's operations please visit:
  • WHO is committed to workforce diversity.
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that: (a) Your profile on Stellis is properly completed and updated; (b) All required details regarding your qualifications, education and training are provided; (c) Your experience records are entered with elaboration on tasks performed at the time
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