Job Advertisement

Position Title: IT Support Specialist (Bilingual EN/FR)
Location: Montreal
Country: Canada
Deadline Date: October 3, 2024

Job Details

Job Posting Organization:
Doctors Without Borders/Médecins Sans Frontières (MSF) Canada was established in 1971 and is committed to medical ethics, independence, neutrality, and impartiality. The organization operates globally, providing medical care and logistical support in areas where medical needs are greatest. MSF Canada is dedicated to ensuring that its operations are guided by these core principles, which influence every aspect of its work, including finance, communications, and medical care. The organization employs a diverse team of professionals and operates in multiple countries, focusing on Humanitarian Assistance and Emergency response.

Job Overview:
The IT Support Specialist will play a crucial role in the day-to-day support and Administration of MSF Canada's IT infrastructure and services. This position involves championing the development, implementation, documentation, and support of technology solutions tailored for MSF Canada. The specialist will be responsible for providing support to employees across various areas, including local and cloud-based computer systems and applications. The role requires a proactive approach to problem-solving and a commitment to maintaining the efficiency and effectiveness of IT services within the organization.

Duties and Responsibilities:
The IT Support Specialist will have a range of responsibilities, including: collaborating with the IT team on new technology solutions and projects; coordinating and performing hands-on fixes at the desktop level, which includes installing and upgrading software and hardware; providing first-level Help Desk services for software and hardware issues to minimize downtime; supporting the MSF Canada Office 365 Collaborative environment, including SharePoint and O365 applications; troubleshooting errors and fixing system issues; performing routine maintenance on user desktops and laptops, including account creation and support; and ensuring that all IT services are delivered effectively and efficiently to meet the needs of the organization.

Required Qualifications:
Candidates must demonstrate fluency in both English and French. They should have experience in intermediate Technical Support or technology Coordination roles. Knowledge and experience with SharePoint administration, rights management, and IDaaS solutions are essential. Additionally, candidates should possess advanced knowledge of Windows Server, Windows and MAC OS, networking topologies like TCP/IP, Internet applications, Active Directory, Azure, and the Microsoft Office suite. Experience with various hardware, applications, and technologies, including Exchange, Windows/MAC/Server OS’s, and VMWare, is also required. Familiarity with VoIP, cell phone technology, videoconferencing, HTML/CSS/PHP/JavaScript, anti-virus and firewall security, and virtual private networking is desirable. Strong problem-solving, organizational, and interpersonal skills are crucial for success in this role.

Educational Background:
While the job description does not specify a particular educational background, candidates are typically expected to have a degree or diploma in Information Technology, Computer Science, or a related field. Relevant certifications in IT support or systems administration may also be beneficial and enhance a candidate's qualifications for this position.

Experience:
The position requires demonstrated experience in intermediate technical support or technology coordination roles. Candidates should have a solid background in providing IT support and managing technology solutions, with a focus on user support and system maintenance. Experience in a similar role within a non-profit or humanitarian organization may be advantageous, as it would provide insight into the unique challenges faced in such environments.

Languages:
Fluency in English and French is mandatory for this position, as the role requires effective communication with a bilingual team and support for users in both languages. Additional language skills may be considered an asset but are not explicitly required.

Additional Notes:
This position is a 7-month contract starting on November 12th, with a salary grade of Level 12, amounting to $58,410 per year, pro-rated to the contract length. The application deadline is set for 9:00 am on October 3, 202

• Candidates should be aware that any questions or concerns regarding accommodation and accessibility can be directed to the provided email address.