Investigator (Employee Relations)


Job Description

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from Microfinance to ensuring that everyone has nutritious food; from Agriculture and Climate Change to Disaster Response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and fight with CARE.

This role is part of the People and Culture team, reporting to the Head of Safeguarding and PSHEA. Safeguarding and PSHEA are critical skills and the role is reporting to a technical expert and specialist in planning, and managing investigations to ensure that CARE offices are prepared and able to respond to reports of misconduct. These investigations may include serious misconduct of CARE staff, and they must be fair and robust.

To be successful in this role she/he will be is responsible for the investigation of misconduct reports across our operations as directed by the Head of Safeguarding and PSHEA (Prevention of Sexual Harassment Exploitation and Abuse). She/He will conduct investigations ensuring all HR processes and procedures are followed to ensure that misconduct is dealt with in a professional, fair and timely manner. It is critical to evaluate all support mechanisms are in place for all those implicated, and that all actions are consistent with our values policies and procedures All cases should be closed out in a timely manner and communicated to the appropriate stakeholders.

She/He is a part of CARE’s centre of excellence in investigation management and will provide, coaching and mentoring across the organisation. Training and coaching staff to meet our high standards in this area.

This is a global role and (25-30%) travel is a key aspect of this role. The post holder is required to travel to locations of humanitarian disaster and conflict as part of this role and should be willing and able to do so (the role is home based during the Covid 19 pandemic).


  • Investigation management
  • Training coaching and Capacity Building
  • Analysis and feedback to support culture change
  • Development of a centre of excellence
  • Work as part of the wider team
  • Carrying out other responsibilities as directed by the Head of Safegurding and PSHEA

  • Degree level of education or equivalent work experience in HR
  • 3-5 years of investigation management experience including complex cases
  • Training in managing complex and sensitive investigations
  • Training in interview skills and techniques and/ or mediation techniques
  • Confident and self-assured but acts with humility
  • Technical expertise in running misconduct and complex misconduct investigations
  • A background in HR, with experience of employee relations and employment Law
  • Training in complex investigations
  • Excellent interviewing skills
  • Ability to run a number of complex processes concurrently while adhering to a demanding time schedule
  • Highly organised with excellent time management skills
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