Job Advertisement

Position Title: International Program Manager, Americas Region
Location: Dallas
Country: United States
Deadline Date: Not specified

Job Details

Job Posting Organization:
The American Heart Association (AHA) is a leading organization dedicated to fighting heart disease and stroke, with a mission to be a relentless force for a world of longer, healthier lives. Established in 1924, the AHA has grown to become a prominent health organization with a presence in all 50 states and numerous countries worldwide. The organization employs thousands of individuals and collaborates with a vast network of volunteers and partners to promote cardiovascular health and wellness. The AHA is committed to Health Equity and aims to remove barriers to healthcare access and quality for all individuals, regardless of their background.

Job Overview:
The International Program Manager for the Americas Region plays a crucial role in the American Heart Association's mission by identifying, developing, and managing relationships with hospitals and key stakeholders. This position is responsible for implementing the AHA's Quality and Certification Programs, which are designed to improve healthcare quality and outcomes. The Manager will engage with healthcare providers to facilitate educational activities, provide consultation on Program Implementation, and drive engagement to achieve programmatic success. This role requires a proactive approach to prospecting hospitals, creating ROI case studies, and securing contracts for AHA Certification and the Get with The Guidelines (GWTG) program. The Manager will also work closely with various stakeholders, including cardiology sister societies and Ministries of Health, to ensure that quality improvement initiatives are prioritized within their organizations. The position can be home-based, offering flexibility while contributing to the AHA's mission.

Duties and Responsibilities:

• Identify, cultivate, and manage relationships with hospitals and Health Systems, focusing on quality improvement initiatives.
• Lead the enrollment and implementation of quality improvement programs through visits to hospitals and healthcare systems.
• Communicate, market, and promote quality improvement program offerings with cultural sensitivity.
• Research and identify healthcare institutions to target for contract sales related to quality improvement programs.
• Develop and execute a sales plan for the assigned territory, building relationships with hospitals and healthcare systems.
• Achieve revenue goals aligned with the suite of quality initiatives.
• Engage and educate healthcare providers on quality improvement strategies, focusing on recognition and certification.
• Maintain relationships with stakeholders to drive mission and program goals.
• Collaborate with staff and volunteers to leverage opportunities and provide seamless customer relationship management. 1
• Troubleshoot and follow up on specific customer issues. 1
• Prepare updates for management on leads and conversions of Quality Portfolio programs. 1
• Manage sales goals for Quality Certification Programs and revenue targets according to the business plan.

Required Qualifications:

• Bachelor’s Degree or equivalent work experience.
• Three (3) to five (5) years of relevant experience in account management, sales development, or non-profit Fundraising.
• Experience in healthcare Administration, clinical practice, or hospital administration, particularly in quality or process improvement.
• Familiarity with patient or clinical care related to cardiovascular disease and/or stroke treatment.
• Excellent written and verbal communication skills in English and Spanish.
• Ability to interpret and communicate data effectively in a cross-cultural healthcare environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and database/report writing applications.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Highly effective interpersonal skills for building collaborative relationships with internal and external partners. 1
• Ability to handle confidential information appropriately. 1
• Proven ability to meet quantitative goals through a sales and Marketing approach.

Educational Background:
A Bachelor’s Degree is required, or equivalent work experience in a relevant field. The educational background should ideally include studies related to healthcare administration, Public Health, or a similar discipline that supports the functions of the role.

Experience:
Candidates should possess three to five years of relevant experience, particularly in account management, sales development, or non-profit fundraising. Experience in healthcare administration or clinical practice is essential, with a focus on quality improvement initiatives. Familiarity with cardiovascular disease and stroke treatment is also beneficial.

Languages:
Fluency in English is mandatory, with excellent written and verbal communication skills. Proficiency in Spanish is also required. Knowledge of additional languages such as French Canadian or Portuguese is considered a plus, enhancing the ability to engage with diverse stakeholders.

Additional Notes:
This is a full-time position with the possibility of remote work. The role requires the ability to travel up to 25% internationally, including overnight stays, and candidates must be located near a major airport. A valid passport is required for international travel. The American Heart Association offers a competitive compensation package, including medical, dental, vision, and retirement benefits, as well as opportunities for professional development and work-life harmonization.