Norwegian Refugee Council (NRC)

Information Management Officer (Protection)

Norwegian Refugee Council (NRC)

Job Description


The purpose of the Protection Information Management Project Officer position is to support the management of the information generated by the Protection case management and Protection monitoring. The position ensures effective quality control, Analysis of the data, and provides advice and Technical Support to teams in the field and makes sure that resources are used effectively.

The following is a brief description of the role.

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

  • Ensure adherence with NRC policies, tools, handbooks and guidelines
  • Support Protection Case Management tracker, Protection monitoring tracking system and Protection referral tracking system
  • Prepare and develop status reports as required by management
  • Ensure proper filing of documents
  • Ensure that projects target beneficiaries most in need and explore and asses new and better ways to assist. Promote and share ideas for technical improvement

    Specific responsibilities

    • Management of Protection information Management Systems
      • Support the setting-up of a safe, user-friendly and efficient Protection Information Management system that allows for information triangulation and trend analysis
      • Guarantee information flow, storage and archiving of data
      • Ensure the protection of data according to NRC’s standard requirement
      • Provides quality control and oversight of the data that is being collected, and identifies and addresses errors in collection or input.
      • Provides training and support to NRC staff on data capture, analysis, and use.
      • Liaises with other units on areas of common responsibility
      • Supports and contributes to the development of Data Management systems through documentation, implementation, and Coordination of standardized information flows.
        • Reporting
          • Produces detailed, relevant and high-quality qualitative and quantitative reports and alerts as requested.
          • Participate in documentation of the project for lessons learnt and provide inputs and feedback to Protection PDM
          • Compiles relevant monthly reports as per project requirements

            Critical interfaces

            By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

            •             Project planning: APM, PDM, PM

            •             Programme development: PDM 

            •             Area operations: ICT

            •             Staff Capacity Building: Protection field staff

            •             Implementation: Support team (logistics and finance) and Field Protection Programme teams

          • Competencies 

            Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

            1. Professional competencies

            These are skills, knowledge and experience that are important for effective performance.

            Generic professional competencies:

          • Experience working in a project implementation position in a humanitarian/recovery context
          • Documented results related to the position’s responsibilities

          • Fluency in English, both written and verbal

            Context/ Specific skills, knowledge and experience:

          • Previous experience on managing information systems
          • Skills and knowledge on information management and IT (software and networks)
          • Minimum 2 years of experience working on information management
          • Experience with community-based projects/activities
          • Professional knowledge of IT and software management
          • Skills in monitoring and evaluation would be beneficial.

            Behavioural competencies (max 6)

            These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

          • Planning and delivering results
          • Analyzing
          • Communicating with impact and respect
          • Handling insecure environment

          • Performance Management

            The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

          • The Job Description
          • The Work and Development Plan
          • The End-term Performance Review Template
          • The NRC Competency Framework The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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