Norwegian Refugee Council (NRC)

Information Management Officer

Norwegian Refugee Council (NRC)

Job Description


NRC has been operational in Ukraine since 2014. To technically support the Country Office across all its programmes, projects, and initiatives with Information Management, including Data Management, NRC is hiring an Information Management Officer - who will be part of the M&E Department to be based in the country Coordination office in Kyiv.

Generic responsibilities

1. Ensure compliance and adherence to the NRC policies, guidance, and procedures, including

national legislation, EU General Data Protection Regulation, and NRC policies regarding data

security, data protection, and data-sharing.

2. Ensure compliance with NRC strategy, tools, handbooks, guidelines, and standards.

3. Technically oversee and coordinate Area-based Information Management Technical officers and

Database Officer(s) where applicable in their day-to-day responsibilities in data management.

4. Develop and maintain an efficient, reliable, and accountable IM system, including a data

management system, in NRC Ukraine. Manage the resources for the development of IM


5. Develop, roll-out, and oversee the implementation of the NRC Ukraine IM guidelines as part of


6. Contribute updated beneficiary figures and achievements to the donor, project/program

reports, assessments, monitoring, and strategy documents as required.

7. Ensure that IM systems are up to date with the latest data on indicators, activities, and other

programmes and projects data.

8. Ensure Data Quality through the implementation of a system of data checks and validation.

9. Identify opportunities and recommend solutions that will improve organizational IM processes.

10. Ensure timely back-ups and proper filing of documents.

Specific responsibilities

• Oversees the operation of the database and related Data Collection software, conducting repairs,

updates, and improvements as required.

• Supporting the reporting processes for the 5Ws where necessary.

• Supports the development and rolling out the monthly reports and unique beneficiary coding.

• Produces and compiles detailed, relevant, and high-quality qualitative and quantitative reports as requested, in addition to drafting the Analysis, reporting, and visualization of program data needed for different reporting.

• Conducts regular trainings for the program staff to improve the quality of the data being collected.

• Provides quality control and oversight of the data that is being collected and identifies and addresses errors in collection or input.

• Oversee the data collection processes for all activities including needs and market assessments, registration, verification, and monitoring.

• Supports and contributes to the development of centralized data Management Systems through documentation, implementation, and coordination of standardized information flow. Roll out similar systems to the area-levels and ensure understanding and proper utilization.

• Liaises with other staff and core competencies to understand information management needs and best practices and follow up with core competencies for any data related issues, including data collection, tools development, reporting, and implementation.

Design intake forms, data collection tools, and implementation-related tools.

• Supports the formulation of the monitoring and evaluation matrix and plans to address indicators.

• Supports in providing analysis of information and data to address indicator reporting requirements.

• Provides technical guidance on the design of data capture processes and supervises these processes.

• Ensure NRC's data protection policy is applied to all activities and staff are aware of the specific data protection protocols, and proper filing and archiving of documents and databases.

Generic professional competencies for this position

• Experience in project implementation position in a humanitarian/recovery context.

• Excellent command of English, both written and verbal, and fluency in spoken and written in


Context/specific skills, knowledge, and experience

• Bachelor’s Degree or above in technical fields or similar.

• Minimum of 2 years of experience working in Information Management or Monitoring and Evaluation,

or equivalent, preferably in an international NGO.

• Experience in coding questionnaires on KOBO as well as cleaning and analyzing data using Excel or Power BI.

• Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access).

Knowledge of M&E. knowledge in KOBO, ODK or similar mobile data collection tools is highly desired. Strong analytical skills with a critical thinking mindset are highly desired. Data literacy and data fluency, including ability to operate Power BI Desired: Ability to produce maps

Apply Now