Norwegian Refugee Council (NRC)

Information Field Assistant

Norwegian Refugee Council (NRC)

Job Description


The ICLA (Information, Counseling and Legal Assistance) Information Field Assistant is responsible for assisting in the day-to-day implementation of the ICLA program in Beirut and Mount Lebanon through providing quality information and counselling to beneficiaries to develop better understanding of the protection situation for the target communities.

Role and responsibilities

Generic Responsibilities:

Adhere to NRC policies, tools, handbooks and guidelines Assist with the implementation of the delegated ICLA programme portfolio according to plan of action Prepare and develop status reports as required by management Promote and share ideas for improvement of the ICLA programme Ensure proper filing of documents Work cooperatively with the beneficiaries and other relevant stakeholders Carry out Data Collection as required Carry out related mainstreaming of protection in programme daily implementation as per the set NRC’s Protection mainstreaming guidelines, and ensure reporting any breaches/concerns to the line manager for proper action Ensure that all protection related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator.

Specific Responsibilities:

Develop and manage a weekly activity plan for the provision of information sessions in Beirut and Mount Lebanon under the supervision of the Information Field Officer Provide information and counselling to beneficiaries on how to access basic services through individual and group information sessions conducted in centers or other humanitarian organizations and through outreach, in accordance with ICLA structure and guidance, and agreed work plans Provide information and counselling to beneficiaries on legal issues (Legal Status, civil documentation, including birth registration, and Housing, Land and Property rights and employment rights), in accordance with ICLA structure and guidance, and agreed work plans Gather information on activities being implemented by other humanitarian actors in Beirut and Mount Lebanon and provide it to the Information Field Officer to maintain a clear, comprehensive, and up-to-date written Mapping of services Use existing templates and tools to document ICLA's activities in the field Provide inputs to ICLA reports on activities in Beirut and Mount Lebanon and on gaps, challenges and opportunities and recommendations as how to respond to them, as required by the Information Field Officer and ICLA Coordinator. Assist the Information Field Officer in developing materials to be used in ICLA field activities Assist in arranging appointments with ICLA legal consultants and appropriately manage ICLA's legal assistance cases, in accordance with ICLA structure, guidelines and principles and in close liaison with the Legal Field Technical Officer (and/or legal focal points, as relevant) Provide inputs to the Information Field Officer on information, legal and protection needs of target communities that are identified during the course of information and counselling activities Undertake Monitoring and Evaluation activities to ensure the satisfactory progress, quality, efficiency and accountability of ICLA's activities in BML, in accordance with the agreed monitoring and evaluation plan for BML Organize ICLA project documents properly and in a timely manner and in accordance with the ICLA filing structure and principles of confidentiality and protection Assist the ICLA team in preparing for and conducting stand-alone and multi-sectorial assessments in BML Carry out any other related ICLA tasks as requested by the line manager

Critical Interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces with this position are:

ICLA field teams Humanitarian actors (local and international) Beneficiaries and host communities


        1.  Professional competencies 

Bachelor’s degree in Law, International Relations or Social Sciences, or relevant background Minimum of 1 year of relevant work experience in the humanitarian/development sector  Experience in legal and/or protection work in a humanitarian context (desirable) Experience of providing information and counselling services (desirable) Proficiency in Arabic and in English, both written and spoken Proficiency in use of computers and Microsoft Office

       2.  Behavioral competencies

Working with people  Communicating with impact and respect Planning and delivering results Coping with change  Handling insecure environments

Performance Management

The Job Description  The Work and Development Plan  The NRC Competency Framework
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