Job Advertisement

Position Title: Information and Knowledge Management Coordinator
Location: Noumea
Country: New Caledonia
Deadline Date: 12 January 2025

Job Details

Job Posting Organization:
The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, established in 194

• It is an international development organisation owned and governed by 27 country and territory members. SPC's mission is to support sustainable development to benefit Pacific people, and it operates across more than 25 sectors, including fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and Agriculture. The organization is known for its knowledge and innovation in these areas, and it aims to improve the effectiveness of systems, policies, and management to provide high-quality customer-oriented services through its Operations and Management Directorate (OMD).

Job Overview:
The Information and Knowledge Management Coordinator will oversee the team responsible for managing SPC's knowledge assets, including libraries, record-keeping practices, Document Management, and knowledge systems. The role requires delivering the strategic vision for the information and knowledge management (IKM) work programme, ensuring that systems are relevant and facilitate a cohesive approach to knowledge management across SPC. The coordinator will also be responsible for monitoring the effectiveness of knowledge management capabilities and library services, managing the IKM team, and building strong relationships with internal and external stakeholders. Additionally, the coordinator will promote a culture of knowledge sharing within SPC and provide training to staff.

Duties and Responsibilities:

• Lead SPC’s information and knowledge management (IKM) capability by delivering the strategic vision for the IKM work programme and ensuring systems are relevant and fit-for-purpose.
• Monitor and measure service levels for impact, conduct regular audits, and report on progress to the Director of Information Services.
• Manage and motivate the IKM team to provide high-quality customer service and ensure staff professional development.
• Build and maintain strong relationships with internal teams and external stakeholders to ensure efficient Coordination of IKM.
• Encourage a culture of knowledge sharing through training and regular consultations with the Knowledge Management Community of Practice.
• Ensure timely availability of knowledge products and project documentation.
• Champion activities that promote knowledge sharing and learning across SPC.

Required Qualifications:

• Postgraduate qualification in knowledge management, library and Information Science, archives, or business Administration.
• At least 10 years of progressive experience in roles such as Knowledge Manager, Librarian, Archivist, or Information Systems Manager in a large organization.
• Minimum of 5 years of people management experience, including Remote Management and Change Management.
• Strong project management and problem-solving skills with experience in managing knowledge and information systems projects.
• Ability to be accountable and responsive to feedback, driving quality and learning from experience.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively.
• Strong writing and presentation skills with attention to detail.
• Knowledge of international/regional copyright laws and experience in Traditional Knowledge management.
• Creative and strategic thinking abilities with a willingness to travel regularly.

Educational Background:
Candidates must possess a postgraduate qualification in knowledge management, library and information science, archives, or business administration. This educational background is essential for understanding the complexities of managing knowledge assets and implementing effective information systems.

Experience:
The position requires at least 10 years of progressive experience in relevant roles, with a strong emphasis on knowledge management and information systems. Candidates should have a proven track record of managing teams and projects, particularly in large organizations, and should demonstrate experience in public procurement and administrative processes. Additionally, experience in change management is crucial for leading the IKM team effectively.

Languages:
Fluency in English is mandatory for this position. Knowledge of French is also beneficial, as SPC operates in a bilingual environment. Proficiency in both languages will enhance communication and collaboration within the organization and with stakeholders.

Additional Notes:
The contract duration for this position is budgeted for 3 years, subject to renewal based on funding and performance. The role is classified as a band 11 position in SPC’s 2024 salary scale, with a starting salary range of SDR 4,206-5,161 per month, approximately converting to XPF 622,159-763,470 (USD 5,594-6,865; EUR 5,214-6,398). The initial offer will typically be made in the lower half of this range, considering the candidate's experience and qualifications. SPC salaries are currently not subject to income tax in New Caledonia. Benefits for international staff include subsidized housing, establishment and repatriation grants, removal expenses, airfares, health and life insurance, and education allowances for eligible dependents. Employees are entitled to 25 working days of annual leave and access to SPC’s Provident Fund, which includes contributions from both the employee and SPC. SPC is committed to a fair and transparent recruitment process, emphasizing merit and cultural diversity.