Job Description


NRC is implementing projects in the North West and South West Regions since 2018. All NRC Core Competencies: Education, WASH, Shelter, ICLA, and Livelihood and Security" id="link" class="link">Food Security, are now fully operational in the NW, SW, and extending to the West, and Littoral regions. In order to effectively implement all of its programs, there is a great need for ICT Support.

The purpose of the ICT Assistant position is to assist the ICT Coordinator in the implementation of IT-related activities in the Bamenda office. He/she will work under the day to day supervision of the Field Office Coordinator, who will provide him/her full support in the implementation of all relevant activities.

A - General responsibilities:

Works in accordance with NRC policies, tools, manuals, and guidelines according to the overall ICT strategy. Assists in the implementation of the ICT function according to the action plan. Provides ICT user support  Write progress reports on the ICT activities for which he/she is responsible upon request of the supervisor. 

B - Specific responsibilities: 

Provides basic support, information, and training of users on ICT policies, procedures, and systems. Is responsible for the management of applications, networks, deployment of IT equipment, and management of ICT assets. Ensures that security systems, data storage, and backups are configured and maintained. Ensures configuration of equipment and peripherals. Ensures protection and preventive and corrective maintenance of equipment, including electrical, heat, water, dust, and virus risks. Maintain the service levels agreed upon with the Internet Service Providers (ISP) and telephone service providers. Produces reports on ICT activities.

C - General professional skills: 

Professional experience as an ICT support technician. Previous work experience in humanitarian contexts. Proven track record in the responsibilities of the position. At least 01-year experience in a similar position. Teaching skills and ability to communicate technical concepts in plain language.

D - Context-specific skills, knowledge, and experience: 

In-depth knowledge of MS Office 365, network Administration, configuration, and maintenance of ICT equipment. Have a degree in ICT or equivalent recognized in Cameroon. Fluency in written and spoken English. French is an asset.

We offer

•     Beginning:  September 2023
•     Duration of the contract: 12 months, renewable depending on the availability of funds
•     Salary / Benefits: In accordance with NRC’s Salary Grid.
•     Duty station: Bamenda The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, Safety and Security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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