Norwegian Refugee Council (NRC)

Icla Technical Assistant

Norwegian Refugee Council (NRC)

Job Description


Information, Counselling, and legal assistance (ICLA) Technical Assistant will be part of ICLA core competency. The postholder will be responsible for providing generic legal services of legal awareness sessions and community outreaching.

Generic responsibilities

  1. Adhere to NRC policies, tools, handbooks and guidelines.
  2. Assist a range of support with the implementation of the CC portfolio according to plan of action.
  3. Implements independently procedures and activities within own function or core competency as delegated.
  4. Responsible for organising and delivery of tasks in line with priorities and standards.
  5. Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team.
  6. Use initiative in day-to-day Problem Solving in line with agreed procedures, priorities and standards for the area of work.
  7. Prepare and develop status reports as required by management.
  8. Ensure proper filing of documents. 
  9. Promote and share ideas for improvement in your area of expertise.

    Specific responsibilities 

    • Facilitate information sessions for ICLA beneficiaries to raise awareness and understanding on issues related to ICLA thematic areas. This may include legal identity, and related civil documentation; housing, land and property (HLP) rights; and employment law. 
    • If legally trained, receive the counselling cases after information sessions and where necessary, refer these cases to ICLA Officers. 
    • Provide support to ICLA Officers by contacting the beneficiaries and gathering information as well as organizing appointments with the beneficiaries to attend in the court and/or directorates.   
    • If legally trained, provide support to ICLA Officers in the process of preparation of the necessary documentation and follow up on the legal cases in the courts and/or other relevant administrative institutions. 
    • Support preparation for CDR/work rights training, co-facilitate ICLA trainings.
    • input and update beneficiary data into ICLA's case management tools, and periodically disaggregate and analyze data gathered during legal assistance activities to identify trends.
    • Prepare/update service Mapping
    • Adhere to ICLA policies, project descriptions, work plans, budgets and procurement plans.
    • Adhere to NRC's Human Resource, Financial, Logistics & Security Policies and procedures, and coordinate with these departments to ensure timely implementation of ICLA activities.
    • Any other task relevant to the position and as requested by the line manager.

      Critical interfaces

      By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position:

      Scale and scope of position  Stakeholders:Key external stakeholders the post has relationships with (e.g, INGOs, local NGOs, civil society, governmental bodies)Information:Brief description of the information resources the postholder is responsible for at CO level (e.g. GORS, Agresso)Legal or compliance:Brief description of any legal or compliance responsibility the postholder has (term of employment, vendors, donors)

      Professional competencies 

      These are skills, knowledge and experience that are important for effective performance;

      Generic professional competencies: 

    • Experience of working in a similar position in a humanitarian/recovery context.

  10. Documented results related to the position responsibilities.
Strong communication, interpersonal and negotiation skills.Ability to priorities responsibilities, carry out multiple tasks simultaneously, and meet deadlines.

Context/ Specific skills, knowledge and experience: 

University or diploma degree. Law degree preferred.Prior experience with humanitarian organization or similar organization an asset.Demonstrable experience in negotiating with government authorities and/or building owners, and in promoting the interests of vulnerable beneficiaries before such stakeholders.Proven skills and experience in case management and Conflict Resolution.Experience in local Community Mobilization and outreach.Computer skills, especially in Word, Excel and Outlook.Knowledge in written and spoken English, and Arabic/Kurdish.

Personal Qualities: 

Diplomatic and works well in a team.Ability to work under pressure in a challenging environment.Pro-active, goal-oriented and results driven.Flexible, creative and good at problem solving.Excellent communication skills

Behavioural competencies

Handling insecure environmentPlanning and delivering results.Empowering and building trustCommunicating with impact and respect The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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