Norwegian Refugee Council (NRC)

Icla Technical Assistant

Norwegian Refugee Council (NRC)

Job Description


All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships. 

1. Role and responsibilities

The purpose of the ICLA Technical Assistant position is to assist in the day-to-day implementation of the ICLA project

Generic responsibilities

Adhere to NRC policies, tools, handbooks and guidelines Assist with the implementation of the ICLA Programme according to plan of action; promote and share ideas for improvement of the support function Prepare and develop status reports as required by management Ensure proper filing of documents  Contribute to identification of protection risks and needs in the context of the Program Implementation Welcome visitors to the NRC office in Chernihiv, and direct them accordingly Receive incoming calls and make outgoing calls according to needs; receive, distribute and register brochures, mails, documents and reports Ensure order and cleanliness of the reception area  Provide secretarial support such as Data Entry of intake forms, taking minutes, drafting letters, etc.

Specific responsibilities

Under the supervision of ICLA Project Coordinator, facilitate information, counselling and legal assistance activities in accordance with the standard operating procedures, guidelines and instructions from lawyers; provide timely, accurate and reliable information to IDPs and conflict-affected people as regards their rights and entitlements and how to claim them, draft legal letters, applications, fill in forms, or other templates and otherwise assist in preparation of legal documents supporting clients to claim their rights and entitlements  Responsible for all reception duties related to the LAC, including welcoming clients; client outreach: answering phone/hotline and taking messages Ensure that clients have a comfortable space to wait and to fill forms  Responsible for contacting clients and arranging appointments in Coordination with ICLA colleagues Responsible for taking bookings for meetings in the LAC and ensuring that it is kept in order. Handle catering and other related services Assist drafting letters and data entry of intake forms as necessary Overall responsible for the purchasing, distribution and recording of stationary Entry of data from intake forms and photocopying and filing all the documents related to ICLA activities (ICLA client files etc.) Perform any other task as requested by ICLA Project Coordinator and/or Project Manager

2. Competencies 

1. Professional competencies 

Generic professional competencies: 

Experience working with Administration Documented results related to the position’s responsibilities Knowledge about own skills/profile  English knowledge is an advantage

Context/ Specific skills, knowledge and experience: 

Good knowledge of the context in Ukraine Good knowledge of the Ukrainian and Russian languages  Experience of working as Administrator or receptionist. Experience working in a non-profit legal service provider, Law firm or other entity providing legal counselling and assistance would be considered as an advantage. Knowledge of the software programs (MS Word, Excel, PowerPoint)

2. Behavioural competencies

Working with people Planning and delivering results Communicating with impact and respect Handling insecure environments
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