United Nations Children's Fund (UNICEF)

Human Resources Specialist (Learning and Development)

United Nations Children's Fund (UNICEF)

Job Description

Under the overall guidance of the Chief of Learning and Development, and in close collaboration with other members of the team, the Human Resources Specialist will be responsible for the continuing management, development, implementation and global rollout of the UNICEF Global Mentoring Initiative (as well as other identified strategic organizational development initiatives-e.g. Diversity & Inclusion, etc). The incumbent will also provide support to the improvement of ongoing learning products in support of the overall organizational learning needs, as well as contribute to the strengthening HR Capacity Building for UNICEF’s global HR community to better serve the global staff. Additionally, the HR Specialist will be responsible for the effective evaluation of learning activities under the incumbent’s portfolio. The role will also support ongoing management of individual and institutional vendor contracts and partnerships. The role also supports the capturing of innovations and lessons learnt to strengthen learning knowledge management and the promotion of learning best practices across UNICEF and the understanding and application of learning tools and procedures.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, learning

Under the overall guidance of the Chief of Learning and Development, and in close collaboration with other members of the team, the Human Resources Specialist will be responsible for the continuing management, development, implementation and global rollout of the UNICEF Global Mentoring Initiative (as well as other identified strategic organizational development initiatives-e.g. Diversity & Inclusion, etc). The incumbent will also provide support to the improvement of ongoing learning products in support of the overall organizational learning needs, as well as contribute to the strengthening HR capacity building for UNICEF’s global HR community to better serve the global staff. Additionally, the HR Specialist will be responsible for the effective evaluation of learning activities under the incumbent’s portfolio. The role will also support ongoing management of individual and institutional vendor contracts and partnerships. The role also supports the capturing of innovations and lessons learnt to strengthen learning knowledge management and the promotion of learning best practices across UNICEF and the understanding and application of learning tools and procedures.

How can you make a difference?

Coordination for the Global Mentoring Initiative

  • Serve as the Global Programme Coordinator and single point of contact for the Global Mentoring Initiative, overseeing all aspects of the continuing management, development, implementation and global rollout and evaluation of the mentoring framework at UNICEF.
  • Liaise with HQ Divisions, regional and country offices and other organizational units to provide advice, support and contribute to localized mentoring strategy formulation and implementation, maximizing efficiencies and identifying and promoting mentoring best practices across the organization.
  • In collaboration with business owners, provide feedback and make recommendations on the design and improvement of mentoring related processes for staff to enhance their knowledge and build skills in new areas, ensuring the highest level of client-orientation.
  • Promote and embed the organizational goals and targets for gender equity and cultural diversity in all aspects of the mentoring framework.
  • Establish and maintain a global network of coordinators/project managers for mentoring programmes across the organization.
  • Develop and implement efficient and cost-effective learning experiences for the global network of mentoring coordinators, to ensure consistency and standardization in programme design, methodology, implementation and other approaches.
  • Support the continuing capacity building of mentoring coordinators. Keep abreast, research, benchmark, and implement best and cutting-edge practices in mentoring and contribute to the development of global procedures and introduce innovation through sharing of best practices and knowledge learned, serving as UNICEF’s knowledge center for mentoring.
  • Support communication and decision making and organizational insight through collating and dissemination of key data, trends and information on UNICEF mentoring activities globally.
Programme Administration and Mainstreaming of Corporate Mentoring Streams

  • Oversee the management, design, planning and administration of specific organization-wide corporate mentoring programmes with focus on organizational priorities, including end-to-end management and support of the participants enrolled in these programmes.
  • Coordinate each corporate stream ensuring quality assurance and evaluation of the effectiveness of the programme to participants.
Coordination for learning activities related to Diversity & Inclusion

  • Under the guidance of the Chief of L&D, serve as the L&D focal person and project manager for the organizational learning activities related to Diversity & Inclusion, overseeing all aspects of the management, development, implementation and global rollout and evaluation of various identified D&I learning initiatives at UNICEF.
  • Liaise with HQ Divisions, regional and country offices and other organizational units to provide advice, support and contribute to localized D&I learning strategy formulation and implementation, and identifying and promoting learning best practices on D&I issues across the organization.
  • In collaboration with business owners, provide feedback and make recommendations on the design and improvement of learning activities related to D&I issues, ensuring the highest level of client-orientation.
  • Support the Chief of L&D and other stakeholders to ensure that majority of core, management and leadership development programmes include learning objectives and strategies to enhance and promote D&I.
Strategic Human Resources Capacity Development

  • Under the guidance of the Chief of L&D and in close collaboration with other team members leading HR capacity development project, manage identified learning initiatives for the HR community (including development and implementation of learning paths and curriculum for HR capacity building, eg. Bite-sized learning events, just-in-time learning resources via OneHR Knowledge Connect, OneHR External Knowledge Bank, etc).
  • Support the continuing capacity building of UNICEF’s global HR community to better serve the global staff by recommending learning resources which strengthen HR capacity to contribute effectively to business goals.
  • Keep abreast, research, benchmark, and implement best and cutting-edge practices in various human resources areas and contribute to the strengthening of existing knowledge banks for HR staff globally.
  • Support the capturing of innovations and lessons learnt to strengthen DHR knowledge management and the promotion of HR best practices across UNICEF which enable HR staff to develop skills and competencies and benchmarking towards the understanding and application of global HR policies, tools and procedures.
  • Serve as a resource person in HR capacity building initiatives to enhance the competencies of clients/stakeholders.
Partnerships & Budget Monitoring

  • Support the administration of all aspects of external vendor contracts that support learning initiatives related to the portfolio under the incumbent’s responsibility.  Contribute to ensuring that deliverables are aligned with contract specifications for completion and follow-up actions.
  • Support the team with identifying potential service providers and corporate partners as well as contracting of vendors. Prepare and maintain records, document and control plans for the budget monitoring and utilization of project/programme implementation.
  • Support budget monitoring and financial expenditures of the team, ensuring compliance with UNICEF rules and regulations, budget revision/preparation, implementation status, determination position of funding utilization, operational, and financial closure.
Learning Knowledge Management & Evaluation

  • Provide input in the design and development of Data Collection systems and status reports from vendors that provides accurate information in response to queries on mentoring and other learning programmes. Troubleshoot if reports are inaccurate or contain incomplete information to optimize data quality. Prioritize the use of status reports as a reference point for managing related activities.
  • Collect and support the analyses and reporting on data to inform decision making on learning strategies, learning needs and training/mentoring adoption globally. Work collaboratively with all mentoring focal points and coordinators to develop regular reports on status of mentoring across UNICEF.
To qualify as an advocate for every child you will have…

  • An Advanced University Degree (Masters) in Human Resource management, Business Management, international relations, psychology or other related social science field is required.
  • A minimum of five (5) years of increasingly responsible professional experience in organizational learning and development in an international organization and/or large corporation is required. Experience in learning technologies, design and delivery of learning programmes, including mentoring programmes, would be an advantage.
  • Strong project management, planning and organizational skills. Analytical skills and ability to identify and analyze systemic issues, formulate opinions and make conclusions and recommendations.
  • Experience of working with service providers and contractors and experience in financial and budget monitoring is required. Knowledge of UNICEF financial and contracting policies and procedures is an advantage.
  • Excellent oral and written communication and interpersonal skills with proven ability to take initiatives and build strong, productive relationships. Ability to communicate effectively in a diverse organization, tailoring language, tone, style and format to match audience. Experience and skills of facilitating virtual events would be an advantage.
  • Demonstrated ability of providing technical and strategic leadership to partners in designing and implementing successful learning strategies.
  • Experience in supporting the design, administering and working with a Learning Management System is desired. Familiarity of working with e-learning development tools would be an advantage.
  • Fluency in English is required. Knowledge of an additional UN Language (French, Arabic, Chinese, Russian and Spanish) is considered an asset.
For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

“DHR may re-locate during 2022, the exact location and timing is not yet determined. Interested candidates should be aware that the plans for relocation may affect this position and should only apply if they are flexible to accommodate possible changes.”
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