World Food Programme (WFP)

Human Resources Officer (Staff Relations)

World Food Programme (WFP)

Job Description

  WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The Staff Relations Branch (HRMTR) reports to the Director, Human Resources Division and is responsible for providing strategic advice to senior management in connection with grievances and disciplinary matters. HRMTR’s goal is to protect the integrity and efficiency of WFP, while also ensuring that WFP’s internal justice system reflects principles of fairness and due process. In addition, HRMTR works with managers, other offices, and staff representative bodies to advance WFP approach to protection from abusive conduct and promote a healthy workplace environment and constructive staff-management relations, including through consultations on policy initiatives and through informal resolution of grievances and potential workplace conflict.


We are hiring a highly qualified professional at the P3 level, which will be based in the Staff Relations Branch of the Human Resources Division at our Headquarters in Rome, Italy to: advise and assist on disciplinary matters, resolution of disputes and grievances, and other complex issues related to staff-management relations in thecontext of a large international organisation.

KEY ACCOUNTABILITIES (not all-inclusive)

Reporting to the Chief, HRMTR or his/her delegate, the Human Resources (Staff Relations) Officer, P3 will be responsible for the following duties: Staff-Management Relations:
  • Provide background briefings and propose positions to Chief, HRMTR on issues related to staff-management relations;
  • Follow-up with relevant parties on action points and issues arising from formal and informal consultations with the staff representative bodies.
Internal Justice System:
  • Analyze and review investigation reports on misconduct and recommend appropriate action in disciplinary cases;
  • Administer the due process requirements and internal policies related to performance rebuttal process and performance-based separations;
  • Review grievances from employees and advise on appropriate resolution thereof in accordance with established staff regulations, rules, policies and procedures;
  • Keep abreast of policy and other developments related to internal Administration of justice;
  • Provide proactive and innovative approaches to delivery of HRMTR services.
Advisory Services:
  • Provide technical advice and support, and policy guidance, to managers and other Human Resources officers in Headquarters and the Field on disputes and grievances, behavioural concerns,underperformance, protection from harassment, sexual harassment, abuse of authority, and discrimination);and any other matters falling within HRMTR area of expertise;
  • Maintain and share knowledge of best practice and support the development and implementation of new/improved HR policies, systems and procedures to ensure they are reflective of regulations and support WFP effectively.
  • Participate in the preparation and delivery of awareness-raising material and presentations for WFP employees worldwide, with a particular focus on behavioral standards and protection from harassment, sexual harassment, abuse of authority and discrimination;
  • Contribute to special HR/HRMTR project(s) and represent HRMTR in meetings;
  • Supervise, if required, the work of non-staff personnel and/or more junior members of the team, in a manner that ensures individual professional development and engagement as well as effective provision ofservices;
  • Contribute to developing HRMTR work plan. Prepare and ensure compliance with own work plan as well as that of team members under incumbent's supervision;
  • Perform other job-related duties as required.


Education: Advanced university degree in Human Resources Management, Industrial/Labour Relations or Law, or a first university degree with additional years of related work experience.


  • At least five years of progressively responsible experience in the fields of human resources management, industrial/labour relations, and/or law practice.
  • Experience with managing industrial relations, disciplinary matters, disputes, grievances and contested employee separations is strongly desired.
  • Experience in a United Nations system entity is desirable.
Functional Skills & Knowledge:

  • Good theoretical knowledge of the broad range of potentially contentious issues arising in human resources practice, particularly in connection with staff-management relations and the application of human resources policies, rules and principles;
  • Proven ability to write in a clear and concise manner, including ability to draft/prepare briefing notes, presentations, legal submissions and reports and to communicate effectively orally;
  • Strong analytical skills and ability to independently conduct research, process information, prepare reports, and provide advice on a range of relatively complex and intricate employment-related issues, with a solution-oriented approach;
  • Ability to work effectively as part of a team and to establish and maintain effective, respectful and harmonious working relations with all individuals, regardless of gender, national and cultural background;
  • Ability to develop clear goals that are consistent with agreed strategies; identify priority activities and assignments; adjust priorities as required; allocate appropriate amount of time and resources for completing work; foresee risks and allow for contingencies when planning; monitor and adjust plans and actions as necessary; use time efficiently;
  • Sound judgment and discretion in handling confidential information.
Language: Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or Portuguese (one of WFP’s working languages).


Non-Rotational Nature

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational”, which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

Selected candidate will be employed on a fixed-term contract with a probationary period of one year. He/she will be required to travel abroad sometime to remote and difficult locations.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant fordependent children, pension plan and medical insurance. For more details please visit: APPLICATIONS CLOSING DATE: Friday, April 2, 2021 Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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