United Nations Children's Fund (UNICEF)

Human Resources Officer (Learning and Development)

United Nations Children's Fund (UNICEF)

Job Description

The UNICEF Learning and Development team, positioned within the Division of Human Resources (DHR), provides relevant, high quality learning experiences to enhance both personal and technical capabilities of our employees globally, and support them to thrive.

Under the overall guidance of Human Resources Manager, Leadership Development, and in close collaboration with the Chief of Learning and Development and members of team, the Human Resources Officer will develop, coordinate and enhance learning initiatives in support of UNICEF’s strategic priorities and learning needs, specifically in the areas of leadership and people skills. The incumbent will support the monitoring, evaluation and reporting of global learning activities as well as contribute to efficient contract and vendor relationship management. Additionally, they would research, track and monitor evolving learning approaches to inform the design of learning solutions with behavioral impact and integrate innovations, and best practices, across UNICEF.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, learning

Under the overall guidance of Human Resources Manager, Leadership Development, and in close collaboration with the Chief of Learning and Development and members of team, the Human Resources Officer will develop, coordinate and enhance learning initiatives in support of UNICEF’s strategic priorities and learning needs, specifically in the areas of leadership and people skills. The incumbent will support the monitoring, evaluation and reporting of global learning activities as well as contribute to efficient contract and vendor relationship management. Additionally, they would research, track and monitor evolving learning approaches to inform the design of learning solutions with behavioral impact and integrate innovations, and best practices, across UNICEF.

How can you make a difference?

Learning Programme Delivery

  • Provide support to programmes and initiatives that facilitate Continuous Learning for the organization’s senior leaders and leadership pipelines, including learning needs Analysis, design, communication, enrollment, delivery, reporting, and evaluation.
  • Coordinate assigned programmes and initiatives as part of the portfolio supporting onboarding and capability development of senior leaders and the global UNICEF Human Resources community.
  • Support the delivery of virtual learning solutions to enhance staff capabilities, including providing ad-hoc Technical Support to virtual learning initiatives.
Contract Management and Budget Monitoring

  • Contribute to an effective contract management system in the Learning and Development team that underpins learning programmes delivery and the team’s relationship with service providers.
  • Support the HR Manager with contracting of individual consultants and institutional vendors that support learning initiatives related to signature programs for senior leaders across UNICEF.
  • Assist in managing the Administration and project implementation status of all aspects of external vendor contracts. Monitor that deliverables are aligned with contract specifications for completion and support with follow-up actions to ensure efficient delivery of learning initiatives.
  • Support budget monitoring and financial expenditures of the team, ensuring compliance with UNICEF rules and regulations, including budget preparation/revision, implementation status, determination position of funding utilization, operational, and financial closures.
  • Assist the team with coordination of management reporting (periodic, annual etc.) and office management work plan design in alignment with the UNICEF Strategic Plan and organizational frameworks.
 Learning Solutions and Digital Platforms

  • Support the design and delivery of learning solutions (i.e. virtual, instructor-led, lab sessions, e-learning, blended), using user-centered design principles. Conduct research on new and evolving learning tools, approaches and innovations.
  • Explore evolving learning technology and recommend options for technology-enhanced learning solutions for staff and leadership development.
  • Curate learning content on learning platforms and in the Learning Management System (Agora) and contribute with ideas on further development.
  • Support the creation of learning paths in the LMS.
  • Support social learning and learning communities through digital platforms, and other types of peer-to-peer learning experiences.
Learning Analytics and Knowledge Management

  • Support the enhancement of data collection systems to optimize data quality in support of efficient and relevant learning initiatives within the portfolio.
  • Collate up-to-date information to support monitoring and decision-making regarding uptake of learning offering and services globally, working collaboratively with all learning focal points to develop regular reports on organizational learning.
  • Regularly liaise with HQ Divisions, Regional and Country Offices to support the coordination of learning initiatives globally, maximizing efficiencies and identifying and promoting learning best practices across the organization.
  • Support the secretariat function for learning network and governance meetings.
  • Contribute to the Mapping of competencies for all UNICEF Human Resources employees, assisting in the development of a comprehensive framework in support of the development of the human resources talent pipeline.
To qualify as an advocate for every child you will have…

  • An advanced university degree (Masters) in Human Resource management, Business Management, education, psychology, or another related field, is required.
  • A minimum of two (2) years of professional experience in organizational learning and development is required. Experience in learning technologies, design and delivery would be an advantage.
  • Experience in supporting the design, administering and working with a Learning Management System is required. Familiarity of working with e-learning development tools would be an advantage.
  • Experience of working with service providers and contractors and experience in financial and budget monitoring is required. Knowledge of utilizing UN/UNICEF financial and contracting system is an advantage.
  • Strong research, planning and organizational skills. Ability to identify issues, conduct rigorous research, and make conclusions and recommendations.
  • Excellent knowledge of information technology systems and tools.
  • Experience of analyzing data and creating reports to drive process improvements.
  • Excellent oral and written communication and excel skills. Ability to communicate effectively in a diverse organization tailoring language, tone, style and format to match audience.
  • Ability to empathize with clients, staff and managers, while advocating for consistent and equitable applications of promulgated human resources regulations and rules.
  • Fluency in English is required. Knowledge of an additional UN Language (French, Arabic, Chinese, Russian and Spanish) is considered an asset.
For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

  UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

''Please note that the UNICEF Division of Human Resources may re-locate during 2022, the duty station and timing is not yet confirmed. Interested candidates should be aware that the plans for relocation may affect this position and should only apply if they are flexible to accommodate possible changes."
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