Job Description


NORCAP is the Norwegian Refugee Council’s expert deployment mechanism. NORCAP strengthens international and local partners’ capacity to prevent, prepare for, respond to and recover from crisis by deploying highly qualified women and men from its world leading standby rosters. The deployed experts work with UN agencies, humanitarian organizations, development actors and national stakeholders to save lives, build resilient communities, ensure peaceful transitions from conflict and promote sustainable governance.  

African Union. Since 2013 NORCAP has worked in partnership with the African Union Commission Peace and Security Department (PSD) to meet their growing demand for qualified and specialized civilian experts. NORCAP have supported peace and security initiatives specifically in the area of peace support operations, Conflict Prevention, and post-conflict reconstruction and development. Based on the AUC need of continued expertise support NORCAP is expanding the support within and beyond PSD, to also include governance and development. NORCAP and the AUC work together in choosing deployments that will further the work of the AU towards Agenda 2063. 

This position is for applicants with citizenship from member states of AU only. 


Under the supervision of the Director HRM, the HRIS Administrator maintain Human Resource Management Systems, software, and databases. His duties include analyzing HRIS performance, resolving issues pertaining too SAP SUCCESSFATORS, and also perform HRIS training to staff as super user. 

Main Functions

Collaborate with HR managers and other stakeholders to determine HRIS needs. Maintain and manage the African Union Commission HR systems (Successfactor recruitment & Onboarding, SAP Data Analytics, SAP Hanna, SAP ECC etc.); Provide training and Technical Support to users. Analyzing HRIS performance metrics and resolving application issues. Develops, recommends, and implements system and process improvements to increase efficiency and use of automated workflow. Exporting regular and ad hoc Reports. Developing and implementing new processes and systems for efficient HR Data Management. Optimizing HRIS processes, integrating new software, and performing diagnostic tests. Maintaining databases, analyzing data, ensuring data integrity, and running queries. Auditing HR processes and generating reports on key metrics such as demographics and turnover rate hiring, and termination of service, when required. Be the focal point between HR and MIS/ERP Team.

Specific Responsibilities

Track and implement technological advancements in the field of HRIS. Supervise the day-to-day activities of our HR information systems. Provide timely operational and technical support to all HR units and individual users, whether internal or external, of the SAP Success Factors (recruitment and onboarding system) Support management on structural policy matters related to the HRIS. Maintain data integrity in systems by regularly analyzing data. Ensure monitoring, maintenance, and troubleshooting of the HRIS Provide technical and intellectual support for SAP,Success Factors, other HR applications usage and improvement Conduct training of end-users (Commission and Organs) and new staff in the HRM Directorate and AUC staff SAP on Success Factors (recruitment and onboarding system) Continuously analyse user requirements and initiate business process improvements to implement the required functionalities through the addition of new functionalities and enhancements as per business requirements To collect, develop and configure business requirements for process improvement and change Work alongside the MIS department to perform regular assessments and improvements to the HRIS. Design user-friendly processes, guidelines, and documentation. Oversee all system upgrades and system additions in partnership with MIS and ERP departments. Ensure all HR-related systems are compliant with SRR and data protection laws. Carry out system configuration, customization, Administration" id="link" class="link">System Administration, and user support. Act as HRMD focal point for all related HR system project  Generate and extract special and strategic reports and provide all HR-related dashboards for management (Power BI).  Roll out and support activities for Regional Offices.   Advise Director on HRIS matters Provide timely reports to Management on project progress. Perform any other relevant duty/ responsibility assigned.

Academic Requirements and Relevant Experience

Knowledge in HR SAP modules such as Successfactors. Sound planning and organisational skills  Good interpersonal skills Strong communication ability both orally and in writing Proficiency in one of the AU official working languages (French, English, Portuguese, Arabic) and fluency in another AU language is an added advantage

What we offer 

Rewarding work for a renowned global organisation  Access to a network of humanitarian, peace, and development professionals   A dedicated Staff Care Unit  

How to apply 

When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.    NORCAP values diversity, equity and inclusion. We welcome applications from all qualified candidates.   NORCAP reserves the right to conduct a full background check on shortlisted candidates  Approved Health Certificate will be required prior to contract commencement and assignment  The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

At NORCAP, we work to better protect and empower people affected by crises and Climate Change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.

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