CARE

Head (Program Support)

CARE

Job Description

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from Agriculture and Climate Change to Disaster Response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and fight with CARE.

The primary purpose of the Head of Program Support is to provide oversight, guide, support and organize the program support teams to achieve their department goals in compliance with CARE policies, this includes HR, Procurement, Logistics, IT and Admin departments in Amman, our Program Partnership office in Beirut as well as our North East Syria hub. The vision for this role is to champion efficient program support processes in CARE Syria. Additionally, providing on the job training and coaching to key relevant staff such as Supply Chain Manager and team in North East Syria hub, Area Manager and team in Beirut Program Partnership Office and team as well as HR, Admin and Procurement Coordinator and Team in Country Office will also be key. The role will include a mix of direct line management and matrix management responsibilities.

Responsibilities:

  • Lead and provide oversight to all CARE Syria related procurement processes
  • Lead and provide oversight to all CARE Syria related Admin & IT processes
  • Lead on Human Resource issues for CARE Syria
  • Staff Management
  • Provide Support where needed - Internal Audit & finance
Qualifications:

  • Experience with CARE or similar organisation in Program Support or Operational role, Detailed understanding of application of CI Procurement Policy in protracted crises
  • Experience in similar protracted crises settings
  • Strong Desire to problem solve
  • Bachelor degree in relevant sector (logistics, supply chain, finance etc)
  • Familiarity with CARE’s operational systems.
  • Minimum of 7 years of progressive overseas experience in humanitarian and development programs
  • Substantial experience leading complex humanitarian and development programs in CARE
  • Demonstrated experience in Emergency response management
  • Demonstrated experience in leading strategic and operational planning
  • Cross cultural communication skills
  • Financial Management
  • Knowledge and experience of humanitarian and development program support processes
  • Excellent skills in written and spoken English
  • Training and coaching skills
  • Demonstrated leadership and interpersonal skills
  • Finance
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