Job Description


Reporting to the Country Director, the Head of Support (HoS) will lead the Support Unit and have the overall responsibility for ensuring that NRC’s human resources, Administration, logistics, finance, and risk and compliance systems provide relevant and adequate support to the NRC South Sudan response. The HoS will also be responsible for designing, planning and leading the implementation of key strategic initiatives to improve systems and structures. The HoS will furthermore play a key leadership role in planning processes, including the annual budget process, workforce planning and Talent Management.

Generic responsibilities:

Line management for support units such as Risk and Compliance, Finance, HR & Admin and Logistics (incl. ICT). Member of the Country Management Group (CMG). Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements. Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action. Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.

Specific responsibilities 

Resource Management

Review the current NRC South Sudan staffing support structure and propose an adequate fit-for-purpose strategy, including the development of a Risk and Compliance Unit. Provide leadership of the Support Unit and oversee the timely recruitment of support staff as well as national staff Capacity Development initiatives.

Support and Systems Management

Line manage and provide day to day support to the Human Resources Manager, Logistics Manager, Finance Manager, Risk and Compliance staff. Ensure strategic development of all NRC South Sudan Support functions; responsible for strategic development projects and pro-actively planning and feeding into country wide strategies and plans, working closely with senior management and programmes to ensure Support functions proactively meets the needs of the programme.

Risk and Compliance 

In Coordination with the Country Director and the Health, Safety and Access Manager, ensure NRC South Sudan meets all risk and compliance requirements in all support functions. Ensure mandatory compliance checks are performed monthly and recommendations for Support Unit are followed up.

Please read full job description, here. 

Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies for this position: 

Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context Experience in working in complex and volatile contexts Experience in coordinate internal and external audits and managing investigations Allocation of resources and costs expertise Documented results related to the position’s responsibilities Strong financial planning and management skills 

Context/Specific skills, knowledge and experience:

Experience working in or knowledge of the South Sudan context  Experience managing humanitarian operations remotely  Works well under pressure and able to mobilize and lead teams across all departments efficiently  Knowledge of Arabic is advantage 

Additional Information:

Position:                                              Head of Support

Grade:                                                  11

Reports to:                                          Country Director

Supervision of:                                    Human Resources Manager, Logistics Manager, Finance Manager, Risk and Compliance staff

Duty station:                                       Juba, South Sudan           

Travel:                                                  30%

Duration and type of contract:          Fixed term for 12 months with possibility for extension

What We Offer

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC, we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative

12 months fixed term contract An opportunity to match your career to a compelling cause A chance to meet and work with people who are the best in their fields

Internal candidates are encouraged to apply but we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.  

To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace

Click this email to contact the recruitment team; quote the full name of the advert on your subject line. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.

This position is open to all nationalities. 

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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