Job Description



Mali is facing a complex humanitarian crisis since 2012 as the multiplicity of non-state armed groups (NSAGs) continue to conduct incursions across different regions of the country. As of 2022, the vicious cycle of attacks and insecurity have rapidly spread further down to the southern part of the country, causing increased fragility and an unprecedented humanitarian crisis in the country.  

The Norwegian Refugee Council has been working in Mali since 2013. The organization has a Coordination office in Bamako, and field offices located in Mopti (with satellite offices in Tenekou, Koro and Djenne), Tombouctou (with a satellite office in Goundam), Gao and Menaka. A new field office will be operational effective January 2023 in Segou region. 

To meet the needs of populations affected by conflict, displacement and climatic hazards, NRC implements programs in Education, Shelter/WASH, Rapid Response Mechanisms (RRM), Information Counselling and Legal Assistance (ICLA), Livelihoods and Food Security, Humanitarian Mediation and Protection from violence. 

More info about our mission in Mali here.

Role and responsibilities 

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support programme implementation. 

Line management for support managers including Finance, HR & Admin, Logistics and ICT  Member of the Country Management Group (CMG)  Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements  Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action   Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans  Responsible for ensuring quality support to project implementation.  Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs  Responsible for the strategic development of country structures, technical systems, Human Resource capacity and allocation  Responsible for development of new country specific technical SOPs, guidelines and tools  Responsible for organisational learning related to Programme Support  Responsible for technical Capacity Building of support staff  

Specific responsibilities  

Ensure the development, implementation  and maintenance of compliance measures in the support department  Ensure internal control systems are strengthened and enforced  Provide Technical Support to all areas in HR, Finance logistic and ICT domain where it is needed.   Lead the country office’s efforts to ensure cost effective delivery of all support functions, identifying opportunities for cost savings and new and effective ways of working adapted to the changing operational landscape.   Guide and support the NRC Mali’s approach to capacity building and training for the country workforce.   Support improvement in country office’s compliance system, ensuring the country delivers programmes with the highest adherence to donor and NRC global compliance standards.  Development and implementation of in-country policies, and strategies related to Financial Management, risk management, budgeting and funds management   Technical development and continuous adaptation of NRC’s financial and logistics Management Systems, procedures and tools through innovation, in close cooperation with other departments, donors, NGO partners, and Regional Office.  Ensure smooth communication between Bamako and field teams  Participate in support related meetings with other INGOs and/or UN agencies  Reinforce anti-corruption controls and lead investigations when needed  Ensure compliance with local legislation and provide support regarding all legal issues  May be required cover as interim CD when the CD is out of the country 

 What we look for someone with:

Post graduate studies in Finance, Operations Management, Business Management,  Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context  Knowledge of the context in Mali and the central Sahel region  Solid knowledge of HR, finance and logistics routines in a humanitarian context  Experience from working in complex and volatile contexts  Allocation of resources and costs expertise  Documented results related to the position’s responsibilities  Knowledge about own leadership skills/profile   Fluency in French and English, both written and verbal  Valid driver’s license 

Behavioural competencies necessary for this role are: 

Strategic thinking  Managing performance and development  Empowering and building trust  Managing resources to optimize results  Analyzing  Handling insecure environments 

More info abotu the role here!

What We Offer

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

12 months contract Grade 11 on NRC salary scale Location: Bamako, Mali with some travels involved An opportunity to match your career to a compelling cause A chance to meet and work with people who are the best in their fields

Deadline to apply: 11/06/2023

To apply as an internal candidate, click on the suitcase icon “I am an employee” on the top right of the page to be redirected to NRC’s internal career site.

Reach out to to contact the recruitment team; quote the full name of the advert on your subject line. Applications sent via email will not be accepted. Please check your application status on your NRC application profile. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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