Job Description



NRC opened its country office in the DR Congo in 2001, providing Humanitarian Assistance to affected populations in one of the most complex and longest running humanitarian crisis in the world.  Currently, NRC has three Area Offices covering programmes in Tanganyika, North Kivu and Ituri provinces, with field offices ensuring staff can reach people in need in some of the most remote and hard to reach areas of the country. More information about our mission in DRC here.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships.

Role and responsibilities

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.

Line management for support managers of Finance, HR, Admin and Logistics and ICT Member of the Country Management Group (CMG) Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action  Accountable to ensure quality support to project implementation Facilitate the establishment and monitoring of master support budget, country level budgets and the Budget Programme Overview (BPO), including assessment and monitoring of costs and resource allocation  Responsible for the strategic development of country structures, related technical systems, Human Resource capacity and allocation Accountable for the development of new and updated country specific technical SOPs, guidelines and tools related to Programme Support. Provide input on operational support in proposal development, coordinate and align operational support with programme plans

Specific responsibilities 

Contribute actively to strategic and key operational matters in budget management, logistics, and human Resource Management  Provide input regarding operational support to country strategy and contingency plan Lead NRC internal policy and procedure development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve set objectives in the country  Ensure quality procurement and recruitment  Ensure organisational learning related to programme support, including technical Capacity Building  Implement regular follow ups with the support departments and staff in all geographical areas of the DRC Cooperate with the Head of Programme (HOP) to ensure the quality control of proposals, budgets, and reports to donors and to local authorities  Support the Director" id="link" class="link">Country Director with operational and support aspects enabling the effective implementation of projects in the country Keep the Country Director informed about all support department issues of relevance to the overall management and Coordination of the country programme Prepare and control the quality of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual, and annual programme reports) Ensure optimal use of Human Resources in the support department, incl. promotion of teamwork and team spirit, and ensure adequate development of staff Undertake any other duties assigned by the CD as required


Minimum 6 years of relevant experience from a senior management position in a humanitarian/ recovery context Experience from working in complex and volatile contexts Expertise in allocation of resources and costs  Documented results related to the position’s responsibilities Knowledge about own leadership skills/profile  Fluency in English and French, both written and verbal

Context/Specific skills, knowledge, and experience:

Ability to work under pressure and deliver on multiple and diverse priorities Good understanding of field challenges Solution-oriented attitude Work experience in DRC and/or the Great Lakes is an asset Strong technical knowledge of NRC procedures on finance, logistics and HR

Behavioral competencies for this role:

Strategic thinking Managing performance and development Empowering and building trust Managing resources to optimize results

More information about this position here.

What we offer

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

24 months contract-possible renewal Grade 11 on NRC salary scale Location: Goma An opportunity to match your career to a compelling cause A chance to meet and work with people who are the best in their fields

Deadline to apply: 5th May 2023.

To apply as an internal candidate, click on the suitcase icon “I am an employee” on the top right of the page to be redirected to NRC’s internal career site.

Reach out to to contact the recruitment team; quote the full name of the advert on your subject line. Applications sent via email will not be accepted. Please check your application status on your NRC application profile. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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