World Health Organization (WHO)

Head (Business Stream - Next Generation of ERP)

World Health Organization (WHO)

Job Description

  The department of Information Management and Technology has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable, and cost-effective IT services for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon as possible. WHO is reviewing the options of replacing the current EBS on premise solution with a cloud SaaS based Best-of-Breed and vertical solution - with a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow the WHO to use modern technology like mobile access, Artificial Intelligence and business process automation, and to take advantage of any new technology and features added to the selected platform(s).

  • Manage a portfolio of business projects/initiatives within the Postmodern ERP initiatives that span multiple lines of business. Manage all aspects of the business/functional side of the project(s) assigned and engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues. Monitor, track and control business outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
  • Proactively and continuously engage business stakeholders and focal points across the Organization and solicit inputs, feedback, and recommendations for functionality and improvements.
  • Demonstrate acumen to translate business needs to IT functional requirements, challenge status quo, and propose cost-effective business process options and/or alternatives.
  • Deliver appropriate and effective senior level communication.
  • Manage the performance of team members under supervision, define objectives, and clarify expectations while delegating and managing deliverables.
  • Coach, mentor, motivate and supervise project teams.
  • Monitor the performance of project staff under his/her responsibility.
  • Actively manage the deliverables of vendors and other contractors on a regular basis.
  • Ensure quality and timely deliverables, validate results and align payments accordingly.
  • Monitor and control changes in project scope by prioritizing work by the vendors as agreed by the business units.
  • Conduct regular meetings and progress reviews with the vendors and removing bottlenecks to delivery.
  • Assist in dispute, negotiation, arbitration, or litigation as needed.
  • Coordinate the work and facilitate discussions on process improvements, potential policy and procedural changes, operating models, with business divisions/departments/units across the three level of the Organization.
  • Actively manage risks impacting the project and timely communicating impact on business.
  • Secure resources from business units (HQ, regions, or countries) who will be committed to the project (on a full time or part time capacity) and negotiate with supervisors on timing, transitional measures, and backfill arrangements (if required). Assign resources to review and document current processes, prepare user stories, write functional requirements, discuss and define revised/improved business processes, prepare testing scenarios and scripts, perform user testing, and validate the product.
  • Continuously raise awareness on the progress of the project and effectively introduce changes, from a business perspective through agreed Change Management approaches, presentations to established programme/functional networks, discussions with end users, etc.
  • Ensure that the changes across multiple and simultaneous project streams are synchronized.
  • Work closely with the change management resources to have appropriate mechanisms to promote and communicate change, apply known techniques to adopt customer experience practices, plan for continuous user adoption of the product. Review deliverables of the project teams and ensure that ongoing quality control is in place.
  • Facilitate quality issue resolution, if required. Perform other duties as assigned by supervisor.

Essential: Master's level university degree in Business Administration, Management, Human Resources, Finance, Supply Chain, Project Management, or other related discipline.

Desirable:Certifica tion in business process management re-engineering methodologies such as Lean, Six Sigma, or other. Certification in Project Management methodology and delivery methods such as Prince 2, PMBOK, and/or Agile SCRUM. Training in WHO's Project Management framework (from the Project Management Centre of Excellence).


Essential: At least 15 years of relevant professional experience in programme/project planning, management, and successful delivery of complex cross functional or interdependent projects, some of which should be at the global or international level.

Demonstrated experience and success in managing business initiatives, within a corporate environment across different locations and/or across different departments/functions.

Demonstrated professional experience working with senior-level or executive-level management.

Demonstrated experience with business process re-engineering using best practice and standard processes.

Demonstrated experience in vendor negotiations and management.

Proven experience in managing teams writing business plans, project-related documentation, or technical papers.

Desirable: Relevant experience working for large multinational company or IO/UN agency in complex business and/or IT programmes or projects.

Relevant experience in management consulting in the areas of strategy, programme and project delivery, and business process re-engineering.

Relevant experience in change management, customer experience, quality assurance, and communications.

Skills 1. Demonstrated leadership and team management skills in international and multi-cultural settings at the global and regional level.

2. Proven ability to coordinate, manage, lead and successfully deliver business programmes and projects across geographical locations and organizational departments under intense pressure and complex Emergency situations.

3. Demonstrated capacity for strategic thinking and re-engineering current processes, with the ability to quickly comprehend strategic and tactical objectives and to formulate comprehensive plans to address challenges/risks.

4. Strong understanding of interdependencies between technology, operations and business needs. Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

5. Proven ability to successfully interact and negotiate with senior leaders.

6. Proven ability to build successful working relationships with internal and external customers and stakeholders and coordinate activities across multiple parties and multiple locations.

7. Capable of maintaining a high degree of effectiveness in a multi-tasking role, synthesizing information quickly, managing priorities, delivering with quality, and working to challenging timescales. High ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

8. Proven excellence in planning, co-ordination and organization.

9. Proven skills in the areas of Project Management principles and methods (including planning, executing, managing resources and risks) with a careful attention to detail to continuously monitor progress actions and initiatives.

10. Proven ability to promote the use and adherence of methodologies, processes, and standards across the Organization.

11. Proactive, flexible, resourceful and able to work independently with limited supervision.

WHO Competencies
  • Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Producing results
  • Ensuring the effective use of resources
  • Creating an empowering and motivating environment
Use of Language Skills Essential: Expert knowledge of English.

Desirable: Beginners knowledge of French.

REMUNERATION WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 100,800 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 7442 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other Duty Stations are encouraged to apply.
  • For information on WHO's operations please visit:
  • WHO is committed to workforce diversity.
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
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