Norwegian Refugee Council (NRC)

Global Lead (Digital Community Hub)

Norwegian Refugee Council (NRC)

Job Description


NRC’s global strategic plan for 2022-2025 includes Digital Transformation as a strategic enabler for the organisation and a key element in expanding the reach of our assistance towards the 2030 ambition. To do so, NRC is increasingly adopting digital solutions to drive internal efficiencies as well as provide digital services to the people it serves. Key to all this will be NRC’s ability to secure systems, applications and the data these will process, to ensure privacy, confidentiality and avoid causing digital harm. The Digital Community Hub (DCH) was established to create new channels of communication with people in need, those that are displaced and the communities we serve. Its aim is to broaden Community Engagement to promote more impactful, informed and evidence-based programming.

The DCH in its simplest form is an information-sharing channel via mobile phones. DCHs are formed in NRC countries as an integrated modality of project delivery, allowing for programmes to access platforms and communication channels to consolidate community engagement over mobile phones using a centralized approach to data capture, engagement tracking, and communication management. The DCH is currently being utilized, at varying stages of development, in 20 NRC country offices around the world.

NRC is now looking for a Project Manager to continue to manage the DCH and to represent the business owner’s needs and perspective, including coordinating with the various key informants and perspective users in defining requirements, feedback, roll out schedules, etc.

What you will do

Reporting to the Global Programme Strategy and Innovation Director, you will be accountable to the DCH Steering Committee and act as the main focal point for the entire organization on the development and deployment of the DCH.

Some of your day-to-day tasks will include;

Be responsible for the development, follow-up on, and report on Core development and rollout plans in collaboration with the D team. Motivate the project team and other stakeholders to deliver high-quality results within the set targets and timeframes. Lead the engagement on the Core project with other teams to define requirements, validate assumptions, and test prototypes during development. Contribute to the Design and implementation of the solution or its components, including hands-on prototyping and testing of features. Organise and facilitate key sessions, workshops, and training as required by various project phases, such as requirement gathering, testing, and rollout. Communicate progress, report existing and anticipated project challenges, and identify areas of needed support to the Core Steering Committee. Escalate blockages and project budget issues to the relative line managers and/or budget holders. . Coordinate the establishment of a “budget” for the Core adoption, roll out and maintenance across all offices (country, region and headquarters). Act as a focal point for communication with partners, consultants, and service providers.

What you will bring

At least 5 years of relevant experience with leading IT projects – especially from a business perspective. Bachelor’s degree in Computer Science, software engineering, or related subjects, or demonstrable expertise in the field. Strong managerial skills, both in terms of people management and knowledge of Project Management approaches. Knowledge and experience of the humanitarian sector is a distinct advantage. Advanced analytical skills and problem-solving attitude. Excellent interpersonal and communication skills. Capable of operating in an "Agile" environment and high levels of uncertainty. Comfortable working remotely within a geographically distributed team. Fluency in written and spoken English. Demonstrable experience in managing Agile Software Development projects and an in-depth understanding of the software development cycle.
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