Mercy Corps

Fundraising Operations Officer

Mercy Corps

Job Description


Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

The Fundraising Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising. Our Fundraising Operations (FundOps) team is the “Engine” of the Fundraising Development team, managing internal processes and procedures to ensure the smooth running of our fundraising activities. The FundOps team does not fundraise directly, rather we process income from donors and work with Finance and reconcile our voluntary income on a daily and monthly basis.

The Position

Reporting to the Senior Manager, the FundOps Officer will support the wider Fundraising Development team by ensuring efficient and effective processing of gifts, managing inter-team Data Sharing and interfaces, providing accurate segmented data selections, campaign Analysis and a variety of income reports.

We are looking for an ambitious individual with experience of financial processing, reporting and analysis, preferably in a charity environment, who enjoys working with data and processes, for whom attention to detail is a natural skill and Problem Solving a satisfying challenge.

This is an opportunity to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, who has initiative and thrives working to tight deadlines.

Essential Responsibilities

Database Management

Monitor data input Manage the inputting of data into database from internal and external sources, to ensure accuracy Run monthly database diagnostics, to ensure data is accurate Assist with Database training for Fundraising Development Team Provide ongoing support to Raiser’s Edge users to ensure they are making best use of the database


Assist the FundOps Assistant with gift processing at peak times Assist the FundOps Assistant with the acknowledgement and thanking of all gifts at peak times Assist with managing and processing gifts paid into the bank


Assist with colleagues and the Finance team to reconcile monthly income Assist with the management and processing of Gift Aid claims Develop and lead on monthly Financial Reporting and KPIs for the Fundraising Development Team Support team members to run reports and set up dashboards in Raiser’s Edge Manage imports and exports of gift data, ensuring accuracy at all times Deliver monthly insights and analytics to the management team for data-driven decision making Support with the recording of invoices for the Fundraising Development Team


Produce targeted selection briefs for mailing, emails Produce accurate, segmented data selections and segmented email lists on ActionKit (email marketing system) Assist with the set-up of campaign analysis reports for the Fundraising Development Team


Feed into and assist with the implementation of supporter journeys for the Fundraising Development Team Remain vigilant of Data Protection Regulations, Fundraising Regulator Legislation and GDPR legislation and ensure Development teams compliance

Supervisory Responsibility



Reports Directly To: Senior Manager, Fundraising Operations

Works Directly With: All members of Fundraising Operations Team, wider Fundraising Development Team in Europe, Corporate Finance Team, U.S. based counterparts.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the Design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

Minimum 3 years’ experience.Demonstrable experience of working with a fundraising or similar CRM/relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis. Experience of Raiser’s Edge would be an advantage but is not essential. Comprehensive knowledge of MS Excel or other data manipulation packages Experience of financial reconciliation methods and processes An awareness of reporting on performance measures and the ability to interpret results and use this data to conduct direct marketing tests and learn from the outcomes Practical knowledge and understanding of the GDPR and Data Protection legislation Experience of processing gifts and Gift Aid (desirable) Experience with selection briefs and running data segmentation and data selection for mailing, telemarketing and e-mail campaigns (desirable) Experience of cleaning, manipulating and importing data is essential, with at least 2 years minimum experience

Success Factors

A self-starter who is able to take responsibility for own work and undertake tasks with minimal supervision. A logical thinker with strong problem solving, statistical and analytical skills with high levels of motivation, professionalism and resilience. Able to cope with changing priorities, often at short notice, and work well under pressure whilst meeting deadlines. A high attention to detail is essential. A strong team worker who is able to build and maintain effective internal and external relationships, with a confident, ‘can-do’, flexible approach. Skilled in anticipating and solving problems and communicating issues, involving others as needed, with proactive and solutions-based attitude. An exposure to and interest in international development issues is desirable, along with an empathy for Mercy Corps' mission.

Living Conditions / Environmental Conditions

The position can be based in Edinburgh or London and may require some minimal travel, or there is an opportunity for this to be a remote position based in the UK.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organisation with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

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