Mercy Corps

Fundraising and Engagement Officer

Mercy Corps

Job Description


Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the countries we work and we are always looking for talented individuals who share our passion and commitment. We know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have Long Term impact.


The Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising. Our Direct Marketing programme focuses on strategically growing our supporter base and generating unrestricted income.

Reporting to the Senior Manager, Direct Marketing, the Supporter Fundraising and Engagement Officer will support and deliver strategic and operational plans to grow unrestricted income. They will have specific responsibility for the development of regular appeals (offline and online) and delivery of our supporter stewardship programme as well as support Emergency appeals and acquisition campaigns. Working closely with our global team, they will plan and source content from across our global organisation, edit in accordance with our brand guidelines, and adapt it to create compelling appeals and stewardship materials for our UK donor audience.

We are looking for an ambitious individual with fundraising experience, who is interested in developing impactful appeals and campaigns to engage our audience and bring on new supporters.

This is an opportunity to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, who has initiative and thrives working to tight deadlines.


Appeal Management

Set up and manage schedules to ensure offline retention and acquisition activities are on time and to budget

Effectively devise and manage all aspects of appeal creation including content gathering, creative, data and print

Source content and edit and adapt in accordance with our brand guidelines to create compelling appeals and newsletter etc. for our UK donor audience.

Coordinate with Online to share resources and to align our themes and communications to ensure consistent messaging to our audiences.

Support and share plans and ideas with Offline counterparts in the U.S. managing appeals for our US donor audience

Coordinate the smooth and timely exchange of feedback between our Creative Team based on Portland and our external agencies to ensure alignment to our brand and vision

Maintain all emergency appeal collateral and lead on offline appeals if/when an emergency fundraising go decision is made

Maintain results sheets and produce campaign reviews, advising on learnings to take forward for future campaign management


Develop and implement supporter journeys for both new donors and Regular Givers

Plan and manage bi-annual supporter newsletter mailings

Cross-Campaign Tasks

Manage invoice log

Maintain competitor monitoring files

Be the first point of contact for external agencies, including creative Design agencies and printers for appeals

Team Support

Support and backstop for the Senior Digital Fundraising Officer running onlineappeals.

Support Fundraising Operations Assistant in stewardship pieces and donor thanking content

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding International Relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our country projects.



Reports Directly to: Senior Manager, Direct Marketing

Works closely with: Senior Digital Fundraising Officer, Development Operations Team, wider Development Team in Europe, U.S. based counterparts.


Minimum of one year’s experience in a fundraising department, ideally within direct marketing

Excellent written communications skills, with experience writing and editing communications for fundraising audiences

Experience working to tight deadlines in a busy process orientated environment

Proven ability to work diligently, managing competing priorities

Skilled in anticipating and logically solving problems that may arise using own initiative

Highly numerate and confident in interpreting results

Ability to manage competing priorities and successfully work with different teams to achieve shared goals and meet shared standards

Success Factors

A self-starter and able to take responsibility for own work and undertake tasks with minimal supervision

High levels of motivation, professionalism and resilience

A strong team worker who is able to build and maintain effective internal and external relationships

Confident, ‘can-do’, flexible approach

Proactive and solutions-based attitude

Can stay calm and work diligently under deadline pressure

An exposure to and interest in international development issues is important, along with an empathy for Mercy Corps' mission

Living Conditions / Environmental Conditions

The position is based in London or Edinburgh and may require some minimal travel.

Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect Local Laws, customs and policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organisations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organisation with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

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