Mercy Corps

Farm Programme Close-out Director

Mercy Corps

Job Description

The duration of this role is 7 months Start in April until October 2021 Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Programme / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 500 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri provinces. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programmes in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. The FARM programme, funded by the Kingdom of the Netherlands, has been implemented in North Kivu since 2016 and works to improve access to, control over and utilization of land for 25,000 households in North Kivu and improve target market systems through increased cooperation between market actors in selected value chains, contributing to food security. FARM puts emphasis on improving access to land through improved service delivery and dialogue platforms for the benefit of the target population. In parallel, FARM facilitates linkages between farmers, agri-businesses, private sectors actors, cooperatives and government in order to strengthen and diversify the target market systems.

GENERAL POSITION SUMMARY: The FARM Programme Close-Out Director will provide overall leadership, management and Coordination for the overall close-out of the programme, including finalization of activities implementation as per the NCE work plan, administrative close out and handing over of selected interventions. She/he will be the senior manager of the project, providing overall leadership to the programme team and representing the programme to the donor, partner organizations, the Government of DRC and other stakeholders. The Director will be responsible for ensuring that FARM meets its engagements towards local stakeholders and the donors on activities completion and handover and complies to Mercy Corps complex programme minimum standards requirements for close-outs and stated donor expectations and requirements, in close coordination with the relevant MC DRC support functions.

This person will oversee the whole FARM programme team and work closely with the PaQ Director, Director of Programs, HR Director, Operations Director and Finance Director and the MC HQ Programme Officer, Regional Finance Officer, and Senior Compliance Advisor to ensure an effective close-out in compliance with Mercy Corps and donor policies.


Programme Management

  • Oversee the smooth implementation of the programme’s 6 months NCE and overall leadership of teams across various field locations.
  • Ensure completion of programme activities across components as per the programme work plan, on-time, scope and budget
  • Lead the coordination and handing over of selected interventions to the implementing consortium of the FS/IWRM programme funded by the same donor
  • Initiate and take full ownership for the 90-day close-out plan: convening regular close-out planning meetings with the FARM team, updating and revising the plan, monitoring progress of actions, planning adequately to rectify any deficiencies, reporting progress to the DoP as necessary, and coordinating with MC DR Congo senior management and support functions.
  • Ensure that close out recommendations are implemented according to Mercy Corps’ Programme Management Manual, with specific focus on the Programme Lifecycle and Minimum Standards Checklist (Chapter 2, PM Manual), and the End of Programme Transition Plan (Chapter 7, PM Manual).
  • Prepare updates for FARM Quarterly Board Calls on the Programme's status on minimum standards, again with a focus on the End of Programme Transition Plan.
  • Any other duties as necessary, in accordance with the needs of the programme for gold standard programme close-out activities.

Monitoring, Evaluation, Learning (MEL) and Reporting

Coordinate scheduling, production, and revision of the project final report in a timely and efficient manner.

In line with the interests of the donor in ensuring a solid close-out and handover from the FARM programme to subsequent development activities in the Kivus, oversee the documenting and dissemination of best practices and lessons learned through a series of learning and research products, with support from the PaQ Director.

Support the MEL team to ensure that the project endline is planned and conducted on time and provides quality quantitative and/or qualitative date to assess the project’s impact in discrete areas.

Representation Liaise with The Dutch Embassy in Kigali and represent the programme to other implementers, private sector partners, and other stakeholders.

Represent Mercy Corps at government, donor, NGO and other relevant events, in close coordination with the Director of Programs.

Coordinate activities with consortium partners, local government and other implementers.

Team Management

Supervise and manage all project staff in Goma and in the field sites to ensure day-to-day activities are implemented according to schedule, budget and quality.

Manage and support with staff end of contract performance reviews, retention plan and coordinate with HR potential career next steps for programme staff.

Finance & Compliance Management

Ensure, in collaboration with the country mission’s operations and finance departments, proper financial management, procurement, Administration, HR and logistics needs of the programme are conducted within Mercy Corps policy In coordination with the Finance Manager, ensure compliance with donor and Mercy Corps regulations related to programme financial close-out, including close-out of sub-recipients.

Asset Management

  • Coordinate with the Operations Director and compliance to follow stated requirements in FARM’s agreement for final project reporting, specifically related to asset disposition.
  • Ensure the Operations Team has a plan for managing the disposition of programme assets.
  • Work with the Operations Director to ensure that FARM’s Inventory List is up to date and prepare a final inventory report.
Supervisory Responsibility Direct Supervisor to 4 FARM staff, over 40 indirect.

Accountability Reports Directly To: Director of Programs​

Works Directly With: PaQ Director, Director of Programs, Component​ Managers, PaQ Manager, Operations Director, Finance Director, as well as MC HQ Programme Officer, Regional Finance Officer, and Compliance Manager.

Knowledge and Experience:
  • MA/S or equivalent experience in social science, management, international development or other relevant field;
  • 7 to 10 years of overseas experience including 3 years in a senior management position;
  • At least 3 years of experience managing a food security or market development programme, land conflict or other conflict programme (or a combination of these types of programmes);
  • Knowledge and experience of Mercy Corps Programme Management Policies, complex programme minimum standards, and close-out guidelines preferred or experience with similar expectations from other organizations;
  • Strong organizational skills and demonstrated ability to multi-task and process information into action as to not delay programme activities;
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members;
  • Experience with project management, and effective coordination internally across departments and externally across multiple stakeholders;
  • Strong written and oral communication skills in English, including report development, writing and editing;
  • Excellent oral and written French skills and experience interacting effectively with international and national staff;
  • Ability to work effectively with an ethnically diverse team in a sensitive environment
Success Factors: The successful candidate will demonstrate a strong combination of team leadership, donor and local stakeholder engagement, reporting, as well as an ability to work well within and across Mercy Corps’ Programme Management policies and procedures, especially related to close-out and end of programme transition. The candidate should be able to coordinate and work effectively with a wide variety of people internally and externally to get things done. S/he has the ability to multi-task and process information into action in a timely manner. S/he should be conscientious with an excellent sense of judgment as well as interpersonal skills. Strong spoken and written English and French language skills are a must.

Living Conditions / Environmental Conditions

This position is an unaccompanied post based in Goma (DRC).

While conditions in the country are improving, and security is quite stable in Goma, there are still pockets of violence and insecurity. Mercy Corps' sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There’s reasonable access to most consumer goods, although they can be expensive.

Mercy Corps team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Staff are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

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