Association of Southeast Asian Nations (ASEAN)

Family Wellness Advocate Caseworker-

Association of Southeast Asian Nations (ASEAN)

Job Description

IRC Background:

The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over

40 countries and 27 offices in the United States; the IRC leads the way from harm to home. The IRC opened an office in Seattle in 1976 and serves refugee and immigrant communities through immediate resettlement assistance; case Management Services; job readiness and placement; community and cultural orientation; health, safety and wellness programs; immigration services; and youth programs.

Job Overview:

IRC’s Family Wellness Program offers intensive case management and advocacy services for individuals and families who experience harm or abuse. The Case Worker/Advocate provides person-centered, trauma-informed support to survivors; developing service plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on participant needs, eligibility, and priorities. The Case Worker/Advocate also participates, as appropriate, in program planning, outreach, and service development through Community Engagement and relationships with other service providers.

Major Responsibilities:

  • Responsibilities may include, but are not limited to:
  • Providing trauma-informed, person-centered case management and advocacy based on individualized needs.
  • Providing intake, assessment, orientation, support, referral, and advocacy services by assessing and evaluating each participant’s self-identified needs.
  • Developing reasonable service plans and timelines with each participant and managing participant expectations during the service period.
  • Ensuring that participants are provided the tools they need to meet their self-identified goals and objectives.
  • Ensure timely compliance with both case file management and reporting requirements while using appropriate data tracking systems. This entails regular and timely maintenance of both hard-copy and electronic client case files per best practice standards including writing detailed case notes, Data Entry in the ETO system, collecting client documents and signatures
  • Perform various administrative tasks including financial reconciliations, requesting payments and printing out vouchers/transmittal sheets, completing individual mileage reimbursement requests and others as required
  • Assessing and monitoring participant progress to ensure goals are being attained, designated resources are being maximized, and modifying plans as required.
  • Ensuring compliance with case file management and reporting requirements.
  • Participate in all program meetings, staff development activities.
  • Work as part of a team to provide comprehensive strength-based services to IRC clients through Coordination of cases and effective communication between team members and departments
  • Other activities as needed and assigned.

Key Working Relationships:

Position Reports to: Family Wellness Case Work Supervisor
Other Internal and/or external contacts:

Internal: Resettlement Team, Employment Team, Anti-Trafficking Team, Immigration Team, Youth Program Team, New Roots Team, Health Empowerment Team, Volunteer Specialist, Finance Team, Development Team.
External: Volunteers, Interns, Community Partner Agencies

Job Requirements:

  • Undergraduate degree with emphasis in Social Work or equivalent field is strongly preferred, and the skills and knowledge typically acquired through 2-3 years of relevant work experience. A significant portion of this experience should include responsibilities in case management or other direct services, social services, humanitarian relief, public service, or other not-for-profit environment.
  • Experience working with survivors of Domestic Violence and other harm strongly preferred.
  • Strong intercultural communication skills: demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
  • Experience and training in trauma-informed approach.
  • Demonstrated experience and understanding of professional boundaries.
  • Comfortable working in high-stress environments; must be adaptable, flexible, and patient.
  • Strong organizational and time management skills.
  • Proven ability to contribute both independently and as a team member.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Fluent in English, both spoken and written, additional fluency in relevant languages is desired.
  • Proficient with Windows operating system and confidence in basic computer skills (word processing, email, data entry); willingness to learn new software.
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

Standard office environment at IRC’s office in SeaTac, WA; Hybrid schedule with 2 days/week in office, with occasional evening or weekend activities as needed.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Covid-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and Mental Health struggles.

How to apply

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