World Health Organization (WHO)

Emergency Management Officer

World Health Organization (WHO)

Job Description

Purpose of the Position

In the context of the WHO incident management system, and as part of the public health Emergency Operations Centre (EOC) function, the incumbent will provide emergency management support to the Incident Manager (IM) and Incident Management Team (IMT) in all aspects of the response

Objectives of the Programme and of the immediate Strategic Objective

The mission of WHO's Health Emergencies Programme (the Programme) is to help Member States to build capacities to manage health emergency risks, and when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations. The Strategic Health Operations (SHO) Department of The Programme is responsible for ensuring that emergency-affected populations have access to timely and effective health services. This includes ensuring a strong emergency management system (based on incident management system), effective Coordination mechanisms, joint assessments and planning with partners, implementation of operations and services according to agreed standards, and strong logistics and operational support. The expansion and strengthening of operational partnerships are key priorities.

Organizational context

Reporting to the Incident Manager (IM) and as part of the EOC function, the incumbent will work closely with counterparts across the Incident Management Team (IMT) response pillars, and the three levels of the organization. S/He will provide emergency management support concerning all aspects of the implementation of the strategic response plan including coordination, monitoring, and reporting. On behalf of the IM, and as part of the EOC common operational platform, the incumbent will facilitate the liaison with partner organizations, and other UN agencies to sustain and strengthen effective collaboration, coordination, and information-sharing.

Summary of Assigned Duties

Working closely with the IMT at all levels of the organization, the incumbent will:

1. In the areas of coordination of operations and information sharing:

  • Provide dedicated support to the IM for implementing emergency response coordination, including strategic response planning, implementation, reporting, monitoring and evaluation of response effectiveness.
  • Develop, implement, and monitor technical, operational and HR work plans in close collaboration with IMS technical leads and relevant teams across pillars.
  • Plan, coordinate and monitor regular IMT and pillar specific meetings, and high-level strategic meetings for IMS leadership. This involves outlining key discussions to inform the IM and pillar leads and tracking agreed action points and recommendations with relevant teams.
  • Ensure reports (e.g., SitReps) are disseminated from subnational level to national and strategic levels for enhancing response decision making by following up regularly as required with pillar leads.
  • Prepare monitoring and progress reports, briefing notes, donor proposals, communications and advocacy documents, challenges, and critical issues for strategic and/or national level decision-making.
  • Develop and regularly update the response database, documentation and contact details of key partners and stakeholders (e.g., using WHO Event Management Suite 2 - EMS2).
  • Collaborate with the communication team across the 3 levels of the organization to ensure information and data accuracy.
  • Summarize lessons learned and best practices, through – inter alia - participation in operational reviews during and after the response.

2. In the areas of partner engagement and resource mobilization:

  • Support the IM in developing strategies to strengthen partners’ engagement. This includes coordinating partners resource Mapping and areas of support and following up with operational partners and donors to avail committed resources.
  • Facilitate effective resource mobilization and allocation in collaboration with the resource mobilization team and support the IM in adapting, planning, and prioritization of human and material resources and expenditures.

3. In the areas of Country Office and subnational EOCs implementation:

  • As part of the Country Office EOC common operating platform, facilitate improved information sharing across pillars and the 3 levels of the organization for reporting, monitoring and evaluation of the response. This involves providing required EOC briefings and guidance to WHO staff and responders (e.g., RRTs) upon initial deployment as an integrated part of the on-boarding process.
  • Support the Emergency Field Coordinator in establishing and/or operating the subnational level EOC in support to response operations, and demobilizing it during the recovery phase. This includes the dissemination of subnational EOC information products, event management information, and other technical updates and assessments to inform decision-makers.
  • Support capacity need assessment and Capacity Building activities through the development and implementation of training plan for enhancing IMS and EOC implementation.

4. Deploy to the field for assignments upon request of the IM.

5. Perform other incident-related duties at national or subnational level, as assigned by the IM.


  • Communication
  • Respecting and promoting individual and cultural differences
  • Teamwork
  • Ensuring the effective use of resources
  • Producing results Moving forward in a changing environment.

Functional Knowledge and Skills

  • Proven technical knowledge and experience in operational support to health emergencies response and events management (at least basic level).
  • Sound analytical skills and ability to synthesize information and prepare reports, and other persuasive documents.
  • Demonstrated professional experience in strategic and/or operational planning, monitoring and evaluation.
  • Demonstrated experience in project management and coordination support. Ability to set priorities, work under pressure and meet deadlines.
  • Strong organizational and problem-solving skills.
  • Ability to perform and adapt to complex, multidisciplinary, multicultural, and changing political, social, and economic contexts.
  • Knowledge of cross-sectoral coordination.
  • Credible and effective communication and interpersonal skills.

Education Qualifications

  • Essential: A first level university degree in health emergency or disaster risk management, public health, medicine, health policy/planning, health information management, project management, business Administration, statistics, economics, social sciences, social development, international development, or international relations from an accredited institution.
  • Desirable: Advanced university degree or professional training in public health emergency management or other emergency management fields.


  • Essential: A minimum of five years’ relevant professional experience in health emergency management at the national and/or international levels, including proven experience in health emergency operations, outbreaks management, disaster or humanitarian crises management, planning, finance, grant management, resource mobilization.
  • Desirable: Prior working experience with EOCs and/or IMTs at national or subnational level, with WHO/UN agencies, health cluster partners, recognized humanitarian organizations, international nongovernmental organizations, and/or other related sectors.

Use of Language Skills

  • Essential: Excellent knowledge of English and/or French (depending on the country of assignment).
  • Desirable: Intermediate knowledge of another UN language would be an asset.

Other Skills (e.g., IT)

  • Strong computer skills in Microsoft Office applications, particularly Word, Excel, PowerPoint.
  • Skills in utilizing Oracle Enterprise Resource Planning and Management Systems or similar packages.

Additional Information

  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review. For information on WHO's operations please visit:
  • WHO is committed to workforce diversity.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice -
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant. WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • The purpose of this vacancy is to develop a list of qualified candidates for inclusion in this advertised roster. Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection to a consultant contract. There is no commitment on either side.
  • This Vacancy Notice is open to external candidates, staff on temporary appointments, consultants and SSA holders who meet the minimum requirements of the position. Only candidates who meet the minimum requirements of the position will be short listed and notified of the outcome of the selection process.
  • Placement on the WHE External Emergency Roster does not guarantee a commitment from WHO to recruit or hire the candidate in emergency responses as this depends on the operational needs of the Organization.
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