Catholic Relief Services (CRS)

Donor Engagement Specialist

Catholic Relief Services (CRS)

Job Description

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary: This position manages the donor engagement function, a key, specialized portfolio within Donor Services to ensure operational excellence, Quality Assurance, and Charitable Giving’s ability to advance the agency’s expansion and diversification of revenue generation, including the agency’s first Leadership Giving campaign. The position also serves as a deputy to the unit manager to provide team leadership and direction during busy giving seasons. In addition, the position manages a portfolio of projects to plan and implement specialized donor acknowledgments for strategically important donor portfolios including Leadership Giving and Planned Giving donors, with unique knowledge, skills, and abilities in campaign gifts, IRA gifts, and gifts of securities.

Job Responsibilities:

Operational Excellence

• Manages the creation, printing, and mailing of major donor acknowledgement letters as well as all Security and IRA letters • Communicates with the Major Gift Unit to ensure Data Quality of Leadership gifts • Plans and implements the delivery of sensitive donor acknowledgement letters • Ensures quality and excellent donor service by reviewing data from letters to ensure accuracy against our database’s records.

• Manages the timely arrival of special requests of individual gift acknowledgement letters through contact with recent donors • Plans and implements delivery of one-off year-end tax receipts • Manages daily call center report as deputy to Manager with communications to key internal stakeholders Donor Engagement

• Cultivate constructive donor relationships by interacting with donors by telephone, email, and postal mail • Analyze inbound donor mail and email, responding directly to the inquiry or routing the inquiry to the appropriate department • Field donor inquires involving media attacks against CRS and respond appropriately to uphold the company’s reputation • Answer inbound calls coming in to the company’s switchboard and exercise good judgement in the routing of those calls • Maintain the integrity of donor records which include but is not limited to inquiry documentation, donation history, and donor biographic information • Research donor issues gathering material and updating information from a variety of sources including our internal intranet, our official company website, and the Internet to ensure effective, quality donor responses • Ensure data quality with regular internal review of donor records • Process EFT and credit card transactions in a secure and confidential manner to ensure the integrity of the donor’s financial data • Process rejected checks & credit cards and exercise independent judgement and discretion in creating correspondence to donors informing them of the transaction • Write and distribute special correspondence to donors as requested • Champion our Moments of Truth initiative that highlights meaningful, impactful donor interactions Personal Skills:

• Ability to take initiative and exercise good judgment independently • Excellent interpersonal and organizational skills • Team player with the ability to work well with all levels of staff.

• Exceptional analytical and problem-solving skills • Effective at multi-tasking and establishing priorities • Strong written and verbal communication skills • Highly organized, motivated, and detail-oriented SPECIAL REQUIREMENT

Because of the concentration of activity at year-end, there is a limit on PTO during our busy season which is from December-January of each year.

Key Working Relationships:

Internal: Primarily Donor Services, Leadership Giving, Planned Giving, and other Charitable Giving staff; other divisions as needed External: Donors and vendors Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: Applicants must be eligible to work in the US at time of application.

Qualifications

Basic Qualifications

• Bachelor’s degree required or equivalent experience.

• Minimum of two to three years of experience in Administration.

• Previous customer service experience preferred.

• Experience in Fundraising, especially for Major Gifts and Planned Giving; or non-profits a plus.

• Strong command of Microsoft Word and Excel.

• Strong analytical and research skills.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship
What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

*Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. Disclaimer:? This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)
Apply Now