European Space Agency (ESA)

Director of Internal Services

European Space Agency (ESA)

Job Description


Director of Internal Services

Job Req ID:  17625 Closing Date:  7 June 2023 23:59 CET/CEST Establishment:  ESA Headquarters, Paris, France Directorate:  Directorate of Internal Services Publication:  Internal & External Vacancy Type:  Director Date Posted:  26 April 2023


Vacancy in the Directorate of Internal Services. French version.


ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.


This post is classified off-scale.


ESA Headquarters, Paris, France  


The European Space Agency (ESA) is Europe's gateway to space. Its mission is to shape the development of Europe's space capability and ensure that investment in space continues to deliver benefits to the citizens of Europe and the world. ESA’s annual budget is about 7 billion Euro.


Under the direct authority of the Director General, you will contribute to the ESA-wide management, supporting the ESA Director General in the discharging of all relevant responsibilities and tasks and participating in the pursuit of ESA’s overall objectives. You will be a member of the ESA Executive Board and support the Director General’s leadership of ESA at senior management level.


The Directorate of Internal Services has a workforce of around 350 staff and contractors spread over the different ESA Establishments in Europe and an annual budget of about 280 million Euro.


In the framework of the ESA matrix organisation comprising programme directorates and support directorates, you, under delegation from the Director General, will be responsible for internal services including the financial management of the Agency, the Agency’s human resources policy and its implementation, the Facility Management of all ESA Establishments and Centres, the management of the ESA corporate informatics infrastructure, applications and related services,  the planning and implementation of the workforce evolution and distribution across the Agency, and the ESA Digital Transformation and related activities in support to the Director General. You will also be a key actor of the ESA transformation process to increase efficiency and effectiveness of process and procedures within the directorate and across the Agency.

You will actively work to ensure the well-being, motivation, training and career progression of your Directorate workforce, incentivising a spirit of initiative, transparency, information flow and Coordination with other Directorates.


You will also be responsible for identifying, assessing, managing, and reporting the health and Safety Risks in your area of responsibility.


You will liaise with external entities (Member State delegations, industry (space and non-space), academia, international partners, stakeholder organisations) as required.

Technical competencies

Experience in the management of teams and programmes of significant size in terms of budget and human resources Knowledge of the financial systems and financial management experience Knowledge of HR policies and experience in their implementation in a large organisation Experience with estates and Facilities Management of multiple sites Knowledge of communication and information systems and experience in project implementation Knowledge of organisational development and Change Management Experience in negotiating with internal and external stakeholders

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking


At least a master's degree in a relevant discipline coupled with in-depth knowledge and experience in functions like those described above, preferably acquired in an international setting.

Additional requirements

Key qualities required for this post are an innovative spirit and a strategically oriented mind, a proven capacity to lead change and manage people and teams, excellent relations management and negotiation skills and the ability to influence high level decisions.


In addition, you should have:

  • the ability to provide strategic direction to the individuals and teams and to relate team objectives to the overall, evolving organisational goals and context;
  • the ability to drive performance and within and across teams throughout the organisation;
  • demonstrated excellent leadership, relationship management and communication skills, both oral and written;
  • excellent cognitive, analytical, delegation, planning and organisational skills;
  • the ability to anticipate problems, solve complex issues and relate situations to their context;
  • the ability to reach solution-oriented, pragmatic and timely decisions of a high standard and with integrity as well as to support others (team members, upper management, other stakeholders) in this process.

Other information

For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework.


The working languages of the Agency are English and French. A good knowledge of one of these is required.
Knowledge of another Member State language would be an asset.

Please note that applicants will be required to undergo psychometric testing and other assessments, and, if invited for interview, asked to provide references.


In accordance with the European Space Agency's security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment. Furthermore, applicants must be eligible for Security Clearance by their national security administrations.

At the Agency we value diversity and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human
Resources Department can also provide assistance during the recruitment process. If you would like to discuss
this further please contact us at


For further information:
Please note that applications are only considered from nationals of one of the following States: Austria,
Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,
Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, the United

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