The Department of Operational Support (DOS) was established to provide end-to-end operational support, Advisory Services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and Regional Commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and Communications Technology (ICT) support.
The RSCE currently supports eight peacekeeping missions and support offices, ten special political missions, as well as the United Nations Office to the African Union. It has a total of 404 approved positions. The RSCE has a budget of 37.1 million USD and it processes an annual average of 140,000 payroll transactions, 21,000 claims and 21,000 travel requests.
The Director of RSCE will be responsible for all operations of the RSCE in the delivery of efficient and effective support to client entities, including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management. For more information, please visit https://rsce.unmissions.org. The Director of the RSCE will report through the Assistant Secretary-General for Support Operations to the Under-Secretary General for Operational Support.
The Director of the RSCE will coordinate closely with the leadership of client missions of the Regional Service Center in Entebbe, including a Client Board representing the client missions, and a Steering Committee comprised of DOS/DMSPC leadership to guide the operations of the RSCE and make strategic decisions.
Within delegated authority, the Director, RSCE will be responsible for the following functions: • Provides leadership and oversees the operations of the Regional Service Center in Entebbe.
• Assumes overall responsibility for implementing the mandate of the RSCE and sets the strategic direction to achieve the goals and objectives of the Center.
• Develops and implements, through collaboration with all stakeholders, vision of service delivery offering services and solutions which are client-oriented, responsive and allows for efficiencies wherever possible.
• Oversees the work of the Center's organizational pillars and the provision of administrative support to RSCE staff and clients.
• Leads the provision of optimal service delivery while ensuring systematic improvement in the quality of services and cost containment.
• Leads the development and validation of performance management tools.
• Cultivates a culture of client orientation by systematically evaluating customer satisfaction and adjusting as necessary as well as ensuring responsiveness of Center staff to customer enquiries.
• Coordinates and oversees the preparation of reports, responses and presentations to the legislative bodies, leadership of client entities and the Department of Operational Support as well as other stakeholders on achievements and performance of the RSCE.
• Ensures the development and implementation of the RSCE communications plan to deliver appropriate information to stakeholders and staff and obtain adequate feedback.
• Ensures development, preparation, coordination and monitoring of overall work plans, strategies and programs for the support activities of the Center.
• Assumes overall responsibility for the Center's resources and Administration and provides effective management of human, financial and material resources of the RSCE. The Director, RSCE is responsible for the coordination of inputs for the RSCE's budget submissions ensuring adequate provision is made to meet resource requirements. S/he represents the RSCE before legislative bodies, providing information and clarification in support of budget proposals.
• Provides overall guidance, performance evaluation, supervision and mentoring to all RSCE staff.
• Coordinates and organizes meetings of the RSCE Client Board and Shared Services Steering Committee.
• Acts as focal point for all sensitive personnel and management issues as well as for contacts with the Office of Internal Oversight Services and the Resident Auditor(s).
• Supervises the overall staffing at the Center.
• Represents the RSCE at high level meetings, protocol, and ceremonial occasions, including vis a vis the host government authorities, the Resident Coordinator and the UN Country Team.
• Liaises with relevant departments and offices at UN Headquarters to coordinate RSCE strategic and operational issues, including those arising from reform processes.
• Coordinates with the United Nations Office in Nairobi and the Kuwait Joint Support Office in the implementation of the RSCE business continuity plan.
• Performs other duties as required.
PROFESSIONALISM: In-depth understanding of the Organization's governance frameworks and its processes for the management of human, financial, logistics, and information and communications technology; ability to resolve complex integrated mission support problems typical of those that are encountered in United Nations Field Operations; commitment to the ideals of the Organization; ability to meet commitments and deliver results; proven critical thinking skills; ability to ensure adequate preparation of reports or rationale with respect to key administrative and related decisions; strong negotiation and conflict-resolution skills. Ability to provide seasoned effective specialized advice in a broad range of human resources, financial, logistical, ICT and administrative areas to relevant high-level stakeholders. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
ACCOUNTABILITY: Takes ownership of all responsibilities and honors commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
LEADERSHIP: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.
Advanced university degree (Masters or equivalent degree) in business or public administration, human resources management, finance, budget, logistics, information technology, or related area. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.Work Experience
• Over fifteen (15) years of progressively responsible experience in administration, human resources management, finance, budget, logistics, information technology, management or related field is required.
• A minimum of eight years of senior management experience with responsibilities in budget, finance and human resources management is required.
• Experience with the provision of service delivery support to field operations is desirable.
• Experience in providing administrative support to operations in conflict/post conflict countries is desirable.
• Experience in implementing administrative, financial, logistics or information technology policies practices and procedures of the UN system or another global international organization is desirable.
• Experience in managing the delivery of centralized administrative services to a dispersed client base is desirable.
• Experience in managing large teams in a multinational environment is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official UN language is desirable.Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
Extension of the appointment is subject to extension of the mandate and/or the availability of the funds.
An impeccable record for integrity and professional ethical standards is essential. All staff at the D2 Level and above are required to submit a financial disclosure statement upon appointment and annually thereafter.
At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.