Terre des Hommes

Digital Platform Strategic Communications and Content Manager

Terre des Hommes

Job Description

Terre des hommes (Tdh) is the leading Swiss child relief agency. Founded in 1960, we are committed to improving the lives of millions of the world's most vulnerable children. Through our innovative protection and health projects, we provide assistance to over three million children and their families in almost forty countries each year. In Europe, Tdh intervenes directly or indirectly in many countries, relying on teams based in Hungary, Albania, Greece, Kosovo, Romania, Moldova and Ukraine. The Regional Office in Budapest has been operating since 2006.

Background The Safeguarding Resource and Support Hub (RSH) aims to support organisations in the aid sector to strengthen their safeguarding policy and practice against Sexual Exploitation, Abuse and Sexual Harassment (SEAH).

The Hub is an open-access platform bringing together relevant guidance, tools and research, and signposting quality-assured safeguarding support. It creates opportunities for meaningful engagement through Communities of Practice, discussion forums and live events.

The RSH is being developed and operated by a consortium, which includes Options, Social Development Direct, Sightsavers, GCPS and Terre des hommes.

Terre des hommes is responsible for the development of the Online Hub, strategic communications around the platform and for the curation of content as well as the Coordination and implementation of live events like webinars and the recording of podcasts.

Role Description Tdh is seeking a seasoned professional in digital strategic communications and Content Management and social media campaigns for non-profit messages.

  1. Act as the online platform publications’ editorial leader with responsibility for the following:
a. Manage, oversee, and facilitate the effective uploading, tagging and formatting of content for the platform directly and including from partners b. Digital Media creation of easy-to-read, user friendly and accessible materials, guidance and information (infographics, videos, etc)– in full cooperation with team members. All materials need to be fully accessible for people with disabilities c. Responsible for multichannel communication of safeguarding content
  1. In collaboration with other consortium members from across the programme, oversee the development of a digital communication strategy for the RSH online Digital Platform to
  2. maximise the global reach of the programme, for example in remote or high-risk areas at particularly high risk of SEAH. including strategies for:
a. Digital Communications and marketing b. Social media management c. User outreach, retention, and active engagement, d. Support to national teams with their own communication activities e. Support teams to increase engagement of users through management of online discussion fora
  1. Participate in the regular Foreign Commonwealth and Development Office (FCDO)-RSH team meetings when the agenda requires
  2. Participate in core team and the primary product group meetings
  3. Leverage best practice from the Terre des hommes managed ChildHub portal to identify creative uses of digital and online technologies to facilitate development and convening of online communities of practice / networks
  4. Use the learning from user engagement and country assessments to continuously inform and suggest improvements to the Online Hub and its marketing strategies
  5. Support the RSH team to identify and implement creative uses of digital technologies to enhance the learning and Capacity Development experiences of organisations and individuals engaging with the RSH, including overseeing delivery of webinars
  6. Manage the relationship with the existing online learning platform provider to ensure good quality provision and maximum functionality
  7. Support development of a business plan to ensure the ongoing financial viability and sustainability of the Digital Platform. This will include identifying and reviewing options to generate income

Education and Qualifications

Essential:

Educated to degree level / post-graduate qualification in a relevant discipline such as Journalism, Digital Communications, International Development or related or Communications

Abilities and Skills

Essential:

· Native speaker or high proficiency in English, including writing copy · Significant experience in successfully managing digital / online communication projects · Ability to use Adobe Suites (in particular Photoshop, Indesign) and video editing · Demonstrated experience in producing high quality digital communication products · Ability to manage technical partners/consultants · Excellent organizational and stakeholder management skills · Team player with a constructive, client-centric attitude Desirable: · Proficiency in French, Spanish or Arabic would be an asset

Experience

Essential:

· Experience of managing complex projects with multiple stakeholders · Experience of commissioning and managing digital technology service providers

Desirable:

· Journalism experience · Experience of developing / engaging online networks · Experience of working in International Development, especially FCDO-funded projects · Familiarity with UKAid branding guidelines

Knowledge

Essential:

Expert understanding and hands-on experience of having used digital technologies creatively to promote: (a) the development, maintenance and growth of dynamic online communities; and (b) online learning to support organizational capacity development Understanding of safeguarding in an international development context

Desirable:

· A basic understanding of children’s rights / familiarity with the work of children’s rights organisations · Understanding and familiarity of international development/aid sector

Personal qualities and aptitudes

Essential:

· Commitment to inclusion and diversity · Dynamic, enthusiastic, creative and articulate · Flexible, collegian, non-hierarchical style · Tactful and diplomatic please send your CV, motivation letter and sample of work (e.g. social media products or campaigns) to recruitment@tdh-europe.org.

Please include “*Digital Platform Strategic Communications and Content Manager* “ and your full name in the subject line,  and indicate your earliest possible start date in the cover letter.

Applications will be reviewed as they come.

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