CARE

Deputy Director (Program Quality)

CARE

Job Description

CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from Agriculture and Climate Change to disaster response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and fight with CARE.

The Deputy Director for Program Quality (DD-PQ) is responsible for ensuring that CARE Yemen’s programs contribute to CARE’s vision of “a world of hope, tolerance and social justice, where poverty has been eliminated and people live with dignity and security”.

The DD-PQ is expected to provide strategic and technical leadership in the areas of program quality, design, monitoring and evaluation of CARE Yemen’s humanitarian interventions without neglecting the long term development aspects.

A major emphasis of this position is to play a strong managerial role in ensuring that CARE’s country program strategy is implemented in a quality manner and ensuring projects are implemented while fulfilling standards of quality and accountability along with delivering the desired impacts in making a significant contribution to reducing poverty, social injustice and saving lives.

The DD - PQ reports to the ACD-P and manages a team of professionals focused on program quality, as well as monitoring and evaluation of programs and projects, organized into two separate teams: Technical Specialist Unit and Program Quality Unit.

S/he works closely with, and is supported by the different program units at CI, regional and CARE USA HQ levels, as well as with other interested CARE International members.

The DD - PQ is responsible for maintaining good working relationships with, donors, CARE Member partners, and other stakeholders.

S/he will work closely together with the position of Deputy Director of Program Development and Coordination (DD-PDC) and Deputy Director of Program Operations (DD-PO) and will have to coordinate leave schedules accordingly.

H/She will be required to visit the field regularly and may be asked to act as the ACD-P during their absence.

Job Responsibilities: Staff Management, Mentorship, and Development
  • Provide proper supervision and management for all direct reports and lead the establishment and functioning of a strong, effective and coordinated Program Quality and Technical Specialist Unit.
  • Ensure proper implementation of CARE’s performance management system for direct reports, including job descriptions and development of annual performance objective, regular feedback, mid-term reviews and annual performance appraisals.
  • Proactively address performance issues through regular, constructive and honest feedback and coaching.
  • Identify necessary staff talent development, Career Development and succession planning strategies for direct reports.
  • Ensure that space, motivation and incentives are provided to staff to develop and innovate.
  • Ensure adequate and strong working relationships between the Program Quality, Program Development and Coordination, and other teams and oversee the recruitment and orientation of new staff within the team.
Technical Capacity across all CARE Yemen program
  • Work closely with Technical Specialist Unit nd Technical Team Leaders in the field to ensure high quality in program delivery.
  • Ensure the design of programs and projects are of technical high quality and that they are in line with CARE Yemen’s Program Strategy, MENA and CI program strategies and according to CI Programming Principles.
  • Ensure systems and plans are in place to guarantee that CARE Yemen programs are designed and implemented based on sound Analysis, address the underlying causes of poverty and vulnerability and achieve measurable positive impact on the affected populations.
  • Ensure CARE Yemen program meets SPHERE, Humanitarian and CARE standards.
  • Ensure tools and SOPs regarding CARE Sectors (FSL, WaSH, Reproductive Health, Economic Empowerment, Education, Inclusive Governance) are in place and adhered to.
  • Ensure that the different technical sectors of the Country Office are coordinated, integrated and support each other to optimize programs and project.
  • Ensure that safe programming is embedded in Program Design and considered throughout implementation to ensure that we do all we can to ensure beneficiaries in our programs are safe, in line with our safeguarding policy.
Program Quality and Program Technical Excellence
  • Ensure the country program delivers high quality, multi-sectoral programming in both humanitarian and development contexts.
  • Monitor and advance technical and operational quality of programs, including development of quality benchmarks, soliciting inputs for design of new programs, and cultivating ideas for innovation.
  • Monitor program impact indicators and, in partnership with other teams, initiate improvement toward the quality programming platform to meet relevant standards and to advance CI’s Global Vision and Mission and Regional and Country Office priorities.
  • Lead on developing and ensuring quality framework standards are met and procedures are followed throughout the project cycle and across the portfolio.
  • Ensure technical experts proactively and regularly communicate planned requirements for program design, learning and implementation to relevant teams.
  • Build and lead a team of program technical experts needed to successfully deliver against the Country Program Strategy.
  • Ensure that program technical experts engage in larger Communities of Practice within and external to CARE Yemen, to link with the most relevant and evidence-based approaches and conduct timely and useful review of project reports to support quality reporting.
Research, Monitoring, Evaluation, Accountability, Learning - and Knowledge Management
  • Oversee a MEAL system that provides timely and accurate project results by embedding MEAL across program implementation. This requires ensuring effective collaboration across MEAL staff, Technical Advisors, PDC and PO teams to develop log frames, indicators, implementation plans, quality benchmarks, monitoring and evaluation frameworks and related tools.
  • Lead program quality improvements by monitoring and improving impact indicators and programmatic performance, including resourcing and conducting high-quality evaluations to demonstrate outcomes and impact and ensuring that accountability mechanisms are in place for all projects so that identified actions are resolved, with critical issues escalated to senior management.
  • Ensure the research, evaluation and policy work of CARE Yemen contributes to generation of evidence for development and improvement of evident-based standardized approaches, sound decision making and policy influencing internally and externally.
  • Establish effective program learning and knowledge Management Systems that to systematically feed in learning into both existing projects and future programs and to support adaptive programming and innovation that improves outcomes for beneficiaries especially women and girls.
Act for Deputy Directors and/or Assistant Country Director for Programs To manage staff wellness in Yemen, CARE is offering generous leave allowances. However, considering the nature of the crisis in Yemen, the work cannot stop when staff are on leave. It is therefore necessary for Deputy Directors to act for each other on a regular basis. Additionally, on a rotational basis the Deputy Directors may be asked to act for the Assistant Country Director - Programs.

Educational / Training • Bachelor degree in international development, or equivalent combination of education and work experience Desired: • Post-graduate degree in social/political sciences, arts or in a humanitarian assistance related field Arabic Speaking Experience / Technical Skills
  • At least 5 years in senior management and leadership positions in humanitarian and development programs.
  • Demonstrated leadership and management skills in a very complex international setting.
  • Demonstrated experience in program design, implementation, monitoring and evaluation Strong background and extensive experience in emergency programming in conflict setting.
Desired:
  • 8 years in senior management and leadership positions in humanitarian and development programs.
  • Cultural sensitivity and proven experience in working in the Middle East strongly desired Arabic Language Skills
  • Demonstrated experience with proposal development with range of international donors (i.e USAID, EU, ECHO, DFID, GAC)
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