Mercy Corps

Data Protection Specialist (Information Technology)

Mercy Corps

Job Description

Please apply by the end of the day February 2nd, 2020 to ensure your application is considered. About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team

The Responsible Data Program team works to transform the way Mercy Corps secures and handles personal information and sensitive data. To this end, the program focuses on a variety of privacy, Data Protection and security awareness efforts across the agency. The team sits under Mercy Corps Global IT, and works with global team members, with key stakeholders in Legal, Compliance, and Programs.

The Position

Provide technical, logistical and Project Management Support for Mercy Corps' Responsible Data Program and its objectives. Serve as subject matter expert for data protection, privacy and security awareness for the agency. Analyze responsible data needs of the organization and identify opportunities for improvement. Assist with Content Development, presentations, training and other materials as needed.

Essential Responsibilities

  • Provide technical, logistical and project management support as part of implementing Responsible Data Program activities
  • Serve as subject matter expert for data protection, privacy and security awareness for the agency, with an emphasis on SME support for field teams. This includes advocacy and support for compliance with
  • Mercy Corps’ Responsible Data Policy, related policies, best practices and procedures
  • Regional and/or national data protection laws as they apply to Mercy Corps and Mercy Corps-funded programs, including GDPR
  • Analyze responsible data needs of the organization and identify opportunities for improvement.
  • Lead or co-lead global program meetings and trainings with Responsible Data Program Manager
  • Create or co-create program materials, documentation and templates
  • Craft and send communications on behalf of the Responsible Data Program, through email, internal platforms, and regular reports
  • Collaborate on Responsible Data Program strategy and future planning efforts.
  • Review and advise on Data Sharing agreements from or with third parties, and work with others to develop templates and guidance on the DSA process.
  • Additional duties as assigned

Supervisory Responsibility



Reports Directly To: Responsible Data Program Manager Works Directly With: Team members and program stakeholders across the agency. Priority stakeholders are from Legal, Compliance, and Programs.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding International Relief and development work. We are committed to actively engaging communities as equal partners in the Design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • 5+ years of project management and business Analysis
  • 2+ years of experience with data protection, privacy or responsible data activities
  • Experience with digital security awareness topics and best practices
  • Experience with remote facilitation and training
  • Experience working in a diverse global organization. Experience with international development is preferred
  • IAPP certification is strongly preferred.
  • Experience with GSuite (Google) and Microsoft 365 is preferred.
  • Fluency in English is required. Fluency in Arabic, French or Spanish is preferred

Success Factors

Ability to work independently and collaboratively with multi-disciplinary teams. Ability to understand quickly the business issues and data challenges of the organization. Effective verbal and written communication skills. Ability to communicate business cases and build consensus. Ability to conceptualize and design new processes and identify how changes will impact current processes. Adept at proposing options for managing change in a cost-effective manner. Strong analytical skills. Must be organized, have an eye for detail, and be able to put ideas into a tangible form. Ability to prioritize and manage work to critical project timelines.

Living Conditions / Environmental Conditions

The position is 100% remote and does not need to be based near a Mercy Corps office. The position will be supporting global stakeholders and will often require work outside of a traditional schedule to accommodate time zone differences. Early morning and later evening calls are expected.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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