Mercy Corps

Consultant (WASH Guidelines and Technical Resources)

Mercy Corps

Job Description

Mercy Corps is an international humanitarian organization currently operating in nearly 35 countries across the globe. Water sanitation and hygiene (WASH) is a key component of Mercy Corps programs which aims to close the gap in improved water and sanitation access and promote positive health outcomes for its partner communities. Working closely with government and community stakeholders, Mercy Corps works to deliver appropriate and efficient solutions to the people and communities that need our assistance. We provide first line Emergency response through water trucking, disinfection of water sources, emergency latrines, and Hygiene Promotion and NFIs. During the subsequent recovery and rehabilitation phases, we rehabilitate and restore key water and sanitation infrastructure including wells, protected springs, tap-stands, distribution networks, pumping stations including solar powered, treatment systems, irrigation canals, and sewerage networks, and promote and train communities to manage their facilities. Mercy Corps strives to ensure that its program interventions meet local and international quality and service standards and best practices.

Purpose / Project Description:

Mercy Corps recognizes that qualified and competent professionals are a key to the delivery of quality programs and outputs. With this view, we are committed to building capacity across the agency to ensure we have a strong pipeline of WASH professionals globally. We consistently invest into Capacity Building of our staff through mentoring, coaching and onsite training; and providing quality reference materials and guidelines to enable them to respond more skillfully, efficiently and effectively to the needs on the ground. We aim to build dynamic WASH teams throughout our program countries that are trained and have access to the most updated reference materials such as Mercy Corps specific technical guidance documents, technical briefs and tip-sheets, as well as an operational Library The purpose of this project is to develop an updated set of WASH guidance for country, field and HQ teams engaged in the implementation of humanitarian and development programs and strategies.

Consultant Objectives:

Mercy Corps is interested in working with a qualified individual/consultant or consulting firm/company to carry out this assignment with the following major objectives: Objective 1: Mercy Corps aims to have its Water Sanitation and Hygiene Guidelines (2009) reviewed and updated with latest and most relevant approaches and techniques currently applicable in the humanitarian WASH sector. This review process will refer to the current and most relevant experiences within Mercy Corps programs around the world in rural, urban and also camp settings, and prioritize topics that reflect our routine activities in the field. Striking a balance between water, sanitation and hygiene, the guidelines will adequately address key activities applicable to WASH in emergency, recovery and rehabilitation phases.

Objective 2: The second part of this assignment involves developing additional guidance materials in the form of Tip Sheets and Technical Briefs focused on several selected key topics. The consultant will present a plan for review, and then based on the feedback of the team, mainly Mercy Corps WASH Advisors, develop the identified materials. Regardless of the form or topic, the guidance should provide the most updated theoretical and practical information related to planning Design and implementation in a succinct and comprehensible manner. The major audience of these resource materials is Mercy Corps’ junior to mid-level WASH professionals working in the field.

Consultant Activities:

The Consultant will:
  1. Update Mercy Corps WASH Guidelines
    • Upon selection for the job, hold a kick-off meeting with Mercy Corps WASH Advisors, and other key staff to discuss and agree upon the details and timeframe of the assignment.
    • Review thoroughly the WASH guidelines document, and identify topics or information that may be deemed as obsolete in light of the current developments and common practices in the sector.
    • Review WASH guidelines developed by a select set of peer organizations to compare approaches to guidance and topics covered.
    • Based on the review of the guidelines document, and in consultation with Mercy Corps’ WASH Advisors, make a recommendation for how to update the WASH guidelines.
    • Share the outputs with Mercy Corps WASH Advisors for review and feedback at various stages of the assignment as agreed during kick-off meeting/ consultation process.
    • Incorporate feedback received from Mercy Corps WASH Advisors into the finished document. Discuss and resolve with the WASH Advisors if there are any differences of opinion related to the feedback.
    • Present the final product to the WASH Advisors and any other personnel assigned by Mercy Corps before finalizing the product document.
  2. Developing Resource Documents (Tip Sheets, Technical Briefs, etc.)
    • Based on the findings of the prioritization survey (carried out by Mercy Corps prior to the assignment) and ongoing discussions with WASH Advisors, present a plan for development of resource materials.
    • Carry out an in-depth search through relevant technical documentation and websites and other resources, and collect similar documents already available on the topics identified for guidance development.
    • Recommend which existing materials developed by other organizations can be repurposed for Mercy Corps staff vs what new materials would need to be developed.
    • Share draft outlines of new guideline materials for review and approval of the WASH Advisors.
    • Develop a resource guide that combines existing, repurposed products and the newly developed guidance materials.
    • Develop the final products.
Consultant Deliverables:

The Consultant will:
  1. Revise the Water, Sanitation and Hygiene Guidelines
  2. Prepare the selected Technical guidance materials (Tip-Sheets, Technical Briefs, etc.) on the selected topics.
  3. Prepare a resource guide that combines existing, repurposed products and the newly developed guidance materials.
Timeframe / Schedule:

This assignment is for 20 to 25 days over a timespan nf ten (10) calendar weeks. A tentative schedule of various key milestones is given as follows: Week 1 - Kick-off meeting with Mercy Corps WASH Advisors after signing of the consultant agreement. Review existing Mercy Corps’ WASH Guidelines and Tip-Sheets Week 2 - Share a plan for an updated WASH Guidelines. Share and agree about the layout of the Tip-Sheets and Technical Briefs templates Week 4 - Share first draft of WASH Guidelines Week 6 - Receive and incorporate feedback on WASH Guidelines draft from Mercy Corps. Share draft of Tip-Sheets and Technical Briefs with Mercy Corps Week 7 - Continue to incorporate feedback on WASH Guidelines draft from Mercy Corps Week 8 - Receive and incorporate feedback from Mercy Corps WASH Advisors on the Tip-Sheets and Technical Briefs. Incorporate feedback and share second draft of WASH Guidelines document with Mercy Corps Week 10 - Finalize and submit the output documents to Mercy Corps. Final debrief with Mercy Corps WASH Advisors and other key staff.**The Consultant will report to:**
  1. Senior WASH Advisor Mercy Corps
  2. Senior WASH Advisor Mercy Corps
The Consultant will work closely with:

Mercy Corps’ Infrastructure Unit and Senior Advisors for SBCC, Protection, Public Health.

Required Experience & Skills:

  • At least ten years of proven experience in relevant field, specifically in the humanitarian sector (required)
  • Advanced degree in Civil/Environmental/Water and Sanitation Engineering, with experience in public health program approaches
  • Past experience with development of similar reference documents/ materials.
  • Experience in planning, designing and implementation of WASH interventions in humanitarian settings is highly preferred.
Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding International Relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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