Mercy Corps

Consultant (Digital Community Success - Micromentor)

Mercy Corps

Job Description



MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world's largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Since its inception, our community has grown to more than 270,000 entrepreneurs and 90,000 mentors across 180 countries. Our team is diverse, driven, hardworking, and highly committed to the mission of helping small businesses thrive through mentoring.

Purpose / Project Description:
MicroMentor is looking for a consultant passionate about Community Engagement and management. Their role will contribute to the success of the MicroMentor for English and Spanish-speaking communities and for customer networks housing their mentoring initiatives on our platform. They will monitor, post, and engage users at MicroMentor Mentor Forum, Mentor What's app groups, and Mentor and Entrepreneurs Gatherings while connecting individually and on a user case base with entrepreneurs and mentors. The consultant will play a key role in achieving success for customers and channel partners by ensuring their communities are having a satisfactory user experience.

Consultant Activities

Organize and prepare materials for Monthly Mentor Gatherings and Entrepreneurs Gatherings in Spanish and English. Conduct Mentor and Entrepreneur Gatherings when needed, capturing participation and key insights from the meetings to share with the MicroMentor team. Daily monitor engagement at MicroMentor Mentor Forum, and engage in discussions and new topics in the forum to increase participation. Conduct individual calls with entrepreneurs and mentors case by case as needed Reach entrepreneurs and mentors via the MicroMentor platform to welcome them, and share best practices for their usage. Weekly post on Whats app group for LATAM with Create, Design, and conduct, when needed relevant training for other mentors that are earlier in their career.Engage directly with entrepreneurs and mentors in the platform, and support users to connect to the right mentor or entrepreneur for them, specifically for customer communities.Every two weeks, prepare a digest of entrepreneurs with no connections to share and request support from active mentors that are relevant to help.

Consultant Deliverables:

The Consultant will:

Monthly Mentor Gathering / Entrepreneur Gathering presentations Monthly Assistance report of mentors / entrepreneurs joining gatherings Weekly report on Mentor Forum engagement Bi-weekly digest of entrepreneurs to share with mentors in English and Spanish Bi-weekly report on connections supported via platform

Timeframe / Schedule:

June 1, 2023 - May 30, 2024

The Consultant will report to:

Digital Community Success Advisor

The Consultant will work closely with:

Programs & Innovations Manager - MicroMentorPrograms, and Innovation Senior Officer - MicroMentorMarketing teamProduct team

Required Experience & Skills:

Experience in community management Strong communication skills both written and oral Minimum of 5-10 years of relevant technical experience Bilingual English/Spanish Proven ability to effectively build interpersonal relationships and achieve alignment across a wide range of functions and constituents Intercultural communication skills and awareness are a must Knowledge of customer service practices Technical aptitude and ability to learn new software systems Experience with Forum Management is a plus Experience with Whatsapp Excellent communication and interpersonal skills Flexible approach and an ability to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic, and with a “can do” attitude

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding International Relief and development work, while actively engaging communities as equal partners in the design, Monitoring and Evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect Local Laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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