Mercy Corps

Community Promoter

Mercy Corps

Job Description


Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Department

Mercy Corps has been operating in Venezuela since 2018 implementing humanitarian and development programs, with special emphasis on water, sanitation and hygiene, health, protection, Food Security, and nutrition, and plays a key role in the collection, Analysis, and dissemination of information relevant to the humanitarian community in the country. The team is expanding its programs and its team at the country level, and is therefore hiring a Community Promoter to assist with all WASH-related activities. Mercy Corps Venezuela’s Program Team is responsible for the entire life cycle of programs implemented in Venezuela, and supports cross-country within the region. The team also supports the development of new business opportunities, as well as the in-country grant management and reporting in alignment with donor regulations and Mercy Corps policies.

The Position

Community Promoters carry out collection and follow-up of program participants in the municipalities where Mercy Corps operates. In each municipality, the liaison has to maintain a fixed schedule in a public space where participants can approach to ask for support. The promoters represent Mercy Corps on a daily basis to participants, communities, and other entities working in the areas, including government agencies.

Essential Job Responsibilities


  • Follow up on participant's cases weekly and submit update report
  • Update the database of participants daily
  • Update the report of participants' locations
  • Attendance sheet of people attended each day, in order to have information on the flow of visitors.
  • attend trainings about the programs and regional outreach provided by Mercy Corps.
  • Articulate with local entities the different activities developed by Mercy Corps in each of the municipalities.
  • Guide the participants in relation to the concerns that are generated, making the respective accompaniment and follow-up to close each case.
  • Support with the promotion of the referral systems for people with focused needs such as nutrition, sexual and reproductive health, and protection.
  • Support in the follow up of program participants.
  • Support with the Coordination of events in the assigned municipalities.
  • Support in the convocation of families for the activities to be programmed.
  • Support in the logistics of preparation for focus group discussions.
  • Record life stories and success stories in the format provided by M&E.
  • Follow up on participant's cases weekly and submit update report
  • Database of participants updated dailySAFETY & SECURITY
    • Supports the response strategic planning process and provides regular updates.
    • Support activities to secure resources for programs and convince stakeholders to provide support.
    • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
    • Provide input on future programming and program adaptation for COVIDTEAM CULTURE
      • Create and sustain a work environment of mutual respect where team members strive to achieve excellence
      • Ensure strong communication and relationships with partners, including local NGOs, corporate donors/partners, and UN and institutional donors.SECURITY
        • Ensure compliance with safety policies and procedures as determined by country leadership, in particular the safety manager.
        • Contribute to the team’s safe environment and awareness of Mercy Corps policies.Supervisory Responsibility


          Reports Directly To: Senior Field Officer
          Works Directly With: Program team and technical team in the field.

          Accountability to Participants and StakeholdersMercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the Design, monitoring and evaluation of our field projects.

          Minimum Qualifications & Transferable Skills

          • BA/S or equivalent in international relations, International Cooperation, Humanitarian Assistance, political science, or similar.
          • 1 - 3 years of field experience in relief or development programs.
          • Capacity Building and field management experience.
          • Successful and proven negotiation, communication and organization skills.
          • Ability to work effectively with an ethnically diverse team in a sensitive environment.
          • General knowledge and understanding of humanitarian sectors and the humanitarian capacity and set up in Venezuela. Success Factors

            Mercy Corps is looking for professionals with solid knowledge, common sense and experience to solve atypical situations presented in the field. Organized, disciplined, proactive, and efficient, oriented to planning and accomplishment of objectives. Possess excellent oral and written communication skills. It is important to have sufficient maturity to accept criticism and the demands of the job, as well as to recognize their weaknesses and rely on the work team.

            Living Conditions / Environmental Conditions

            The position is based in Caracas, Venezuela and will require occasional travel to support Country Programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services.

            Ongoing Learning
            In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

            Diversity, Equity & Inclusion
            Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

            We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

            Equal Employment Opportunity
            Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

            We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

            Safeguarding & Ethics
            Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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