United Nations Development Programme (UNDP)

Communication and Digital Content Assistant

United Nations Development Programme (UNDP)

Job Description

  UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
  • Section/Unit: Knowledge Project, RBAS Regional Programme
  • Reports to: Chief Technical Advisor
  • Budgeted level: SC5
The Knowledge Project is a joint initiative between UNDP’s Regional Bureau for Arab States and the Mohammed bin Rashid Al Maktoum Knowledge Foundation established in 2008 to promote knowledge societies and policies as transformational means to achieve sustainable development in the Arab States region and beyond. It builds on three Arab Knowledge Reports, the Arab Knowledge Index, the knowledge4all portal and Mobile Application, the Arab Reading Index, the Future of Knowledge Report series and the Global Knowledge Index (GKI).

In 2021, which marks the beginning of a new phase of the Knowledge Project, main activities will consist of revising the Global Knowledge Index, revamping the knowledge4all portal and mobile application, producing the Future of Knowledge Foresight Report, holding events with youth and organizing knowtalks, among others:
  • The GKI provides a comprehensive roadmap of the factors and attributes that drive knowledge competitiveness. It focuses on six fundamental sectors as the building blocks of a knowledge society; pre-university education, technical and vocational education and training, higher education, research, development and innovation, information and Communications Technology and economy, all nurtured by a general enabling environment. The GKI is updated annually and its statistical methodology and structure have remained unchanged since its introduction in 2017. Considering the Global Development challenges and emerging trends in knowledge society, the methodology of the GKI will be revised in 2021 to acknowledge these transformations.
  • As for the knowledge4all portal and mobile application, they consist of digital reference hubs for researchers, professionals, academics, stakeholders and the general public providing them with Arabic and English resources related to knowledge for development featuring reports, indices, publications and events, in addition to various tools that are being developed such as a data visualization tool, an AI tool and a GKI simulation tool.
  • The Future of Knowledge Report series was launched in 2018 and uses online and social media analytics to foster a better understanding of societies’ ability to cope with the demands of developing fields and disciplines that are likely to play significant roles in shaping the future. It aspires to encourage proactive leadership among all nations to ensure the sustainable continued re/upskilling of workforces.
The Knowledge Project is increasingly relevant given the unprecedented changes and new realities faced by the world today. The promotion of knowledge and facilitation of support for its systems of production and transfer as a development priority constitute key aspects of this project.

To this end, UNDP’s Regional Bureau for Arab States is seeking the services of a Communication and Digital Content Assistant to support the Knowledge Project in producing digitally appealing content that demonstrates the work of the project on its portal and social Media Platforms, in both Arabic and English.

Duties and Responsibilities

  • Contribute to the design and implementation of a a Social Media Strategy to support the Knowledge Project’s communications objectives;
  • Assist in managing social media accounts and creating appealing posts, visuals, infographics and videos in Arabic and English;
  • Assist in monitoring the reporting and analysis system of the portal, social and Digital Marketing such as Google Analytics and social media reporting tools;
  • Be across trends in the social media space, review best practice and make recommendations on how to improve the project’s digital platforms;
  • Develop a multimedia library including photos and videos;
  • Assist in managing and maintaining the knowledge4all portal and mobile application content in Arabic and English, ensuring that the presented information is accurate and features are user-friendly;
  • Coordinate the consistency and synchronization with systematic methods of developing and uploading content, with authorized approvals and coordinated timely publications;
  • Work closely with all parties involved in the content development process, including the Knowledge Project team, partners and contractors, in line with the relevant authorities and level of involvement;
  • Assist in drafting agendas, concept notes, media advisories, press releases, talking points and speeches in both Arabic and English.
  • Assist in preparing presentations and materials for meetings and workshops to introduce the different knowledge products of the project, including brochures and factsheets;
  • Perform any other substantive task that might be requested by the Project’s Chief Technical Advisor.


Corporate Competencies:
  • Demonstrates commitment to UNDP’s mission, vision and values;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Demonstrates/safeguards ethics and integrity;
  • Demonstrates corporate knowledge and sound judgment;
  • Self-development, initiative-taking;
  • Acts as a team player and facilitates teamwork;
  • Facilitates and encourages open communication in the team, communicates effectively;
  • Creates synergies through self-control;
  • Manages conflict;
  • Learns and shares knowledge and encourages the learning of others;
  • Informed and transparent decision-making.
Functional Competencies: Communication
  • Speaks and writes clearly and effectively;
  • Listens to others, correctly interprets messages from others and responds appropriately;
  • Asks questions to clarify, and exhibits interest in having two-way communication;
  • Tailors language, tone, style and format to match the audience;
  • Demonstrates openness in sharing information and keeping people informed.
Job Knowledge/Technical Expertise
  • Understands the main processes and methods of work regarding to the position;
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
  • Demonstrates good knowledge of information technology and applies it in work assignments;
  • Excellent graphic design and creative skills;
  • Proficiency in design software;
  • Internet research skills;
  • Good writing skills;
  • Hands-on experience in Social Media Platforms, such as Twitter, Facebook, Instagram and other platforms;
  • Knowledge and experience in photo and video editing for the web;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning knowledge of information technology and applies it in work;
  • Experience in handling of web-based Management Systems is highly desirable.
  • Actively seeks to improve services;
  • Offers new and different options to solve problems;
  • Promotes and persuades others to consider new ideas;
  • Takes interest in new ideas and new ways of doing things.
Client Orientation
  • Reports to the project Chief Technical Advisor in a timely and appropriate manner;
  • Organizes and prioritizes work schedule to meet the project needs and deadlines;
  • Establishes, builds and sustains effective relationships within the work unit and with internal and external clients and stakeholders.

Required Skills and Experience

  • Bachelor’s degree in Communications, Digital Marketing, Marketing, Media Studies, Advertising, Graphic Design or any other related field.
  • A minimum of two (2) years of progressively relevant work experience related to digital content development, including graphic design and copywriting;
  • Previous UN experience is preferable.
Language Requirements:
  • Written and spoken proficiency in Arabic and English;
  • French is a plus.


Important applicant information All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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