American Heart Association (AHA)

Client Services Manager

American Heart Association (AHA)

Job Description

This job opportunity is located in 

Dallas, Texas


Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a Client Services Manager based out of our National Center office located in Dallas, TX!

This position will work in a hybrid setting (in office 2-3 days a week and as needed - must be flexible to be on-site for this position) in our Dallas office.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at


Responsible for managing business operations for the HeartQuarters Training Center business unit and providing training both internally and externally under the lead of the Senior Client Services Manager. Responsible for recruiting, training, and retaining staff instructors. Works closely with AHA Legal and Finance on contracts, invoicing and collections.

Essential Job Duties

  • Oversees Training Center operations. Ensure that overall business goals are reached and that AHA guidelines are followed. Ensures all functions of Training Center are completed in accordance with The Program Administration Manual (PAM). Provides guidance and assigns administrative tasks associated with Training Center operations to team members.

  • Oversees capacity and scheduling of the Training Center to facilitate existing and new pilot projects including the virtual CPR project. Develop and maintain agreements, ensure materials are available and delivered as needed, and all aspects of each training program are in place to support the scheduled training. .

  • Work closely with Sr. Manager to build out business operations for new virtual CPR training.

  • Track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account and training activities. Prepares and distributes reports on compliance to department leadership.

  • Build and maintain relationships with staff instructors to respond to training requests from CEO Roundtable participant companies. Provide resources as requested for CPR training.


  • Bachelor’s degree in education, Business, Sales, Marketing, related area or equivalent work experience and CPR Instructor certification

  • Experience with adult Training Programs, customer service, or service/training product sales

  • Experience in the operations and management of Training Center facilities

  • Certified AHA CPR Instructor status

  • Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers

  • Excellent time management skills including prioritizing work assignments, being flexible in scheduling tasks, and meeting deadlines.

  • Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups

  • Ability to effectively interact with corporate representatives at a high management level.

Preferred Qualifications

  • Comprehensive knowledge of AHA systems including: Microsoft Outlook, Skype for Business, SharePoint, E1, Optimus and Workflow

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

  • Tuition Assistance - We support the Career Development of all employees. This program provides Financial Assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for Health Equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities

#AHAIND2, #LI-Hybrid

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Location US-TX-Dallas

Posted Date 53 minutes ago (4/25/2023 1:59 PM)

Requisition ID 2023-10393

Job Category Health Strategies

Position Type Full Time

Location: TX-Dallas

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American Health Associasion (AHA) does not indicate an expiration date for Vacancies. Please apply timely not to miss an opportunity.


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