Cuso International

Child Protection Intensive Case Manager

Cuso International

Job Description

Job Overview: The Child Protection Intensive Case Manager will provide virtual and on the ground case management to high needs cases involving unaccompanied children. This position may be expected to travel up to 20% of the time. The Child Protection Intensive Case Manager provides trauma-informed case management and care Coordination services to high needs (level 3 cases) involving unaccompanied children and their households. They also support Child Protection Case Managers on cases that are in crisis and need urgent intervention. This includes working closely with each household to develop service plans that address individual needs utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. In addition to serving a complex client caseload, the Child Protection Intensive Case Manager guides, trains, and mentors colleagues and supports program quality assurance efforts across various local offices. The Child Protection Intensive Case Manager also supports the Child Protection Case Manager in efforts to cultivate, develop, and maintain community partnerships and other community resources.

This position also connects unaccompanied children to Basic Needs and other supportive services, including Medical Care, school enrollment, Mental Health Care, community supports, etc. The Child Protection Intensive Case Manager also completes all necessary documentation associated with a case as required by the donor. In consultation with the Child Protection Officer, the Child Protection Intensive Case Manager often responds to safety and protection issues including those involving child welfare referrals, trafficking concerns, run away response, gang prevention, and more.

Major Responsibilities:

Responsibilities include but are not limited to:

  • Complete home visits to meet with children and their sponsors post-release, to assess the safety of the child, flag any safety and protection concerns, and assess needs across multiple life domains.
  • Develop individualized service plans for children and sponsors and work closely with them to make progress through their individual service plans.
  • Conduct a mental health assessment of the child and/or sponsors, using validated instruments.
  • Provide support to Child Protection Case Managers virtually in NY, NJ, FL, CA, and WA for high needs cases, which will include case consultation, direct follow-up with unaccompanied children, and crisis intervention.
  • Provide crisis intervention when necessary, including involving Child Protective Services, Law enforcement, etc.
  • Coordinate referrals, service planning and enrollment in various relevant areas that include placement, safety, guardianship, medical, mental health, legal/immigration, education, substance abuse, gang prevention, independent living, parenting/supervision, independent living, mentorship, and peer support. Build and manage relationships with community services providers in relevant areas.
  • Continually assess ongoing changes in behavior and general conditions that could impact the safety of a minor.
  • Use a trauma-informed approach to support the resilience and recovery of unaccompanied children who have experienced trauma. Maintain a strong understanding of trauma-informed principles and approaches, protection and safeguarding, and mandatory reporting.
  • Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
  • Submit required reports and documentation in a timely manner.
  • Participate in regular case management and staffing meetings.
  • Travel up to 20% of the time to meet with children and their families, in various locations, and travel to various IRC offices to support staff training .
  • Other duties as required.

Key Working Relationships:

Position reports to: Child Protection Officer

Collaboration with: The Child Protection Intensive Case Manager maintains close working relationships with all Child Protection Case Managers in the Home Study and Post Release Services program.

Job Requirements:

  • Master’s degree in social work, psychology, or sociology in which clinical experience is a program requirement
  • Bilingual ability in English and Spanish required
  • Minimum of two years of related professional experience working with children, family reunification/ preservation, kinship care, foster care, child welfare, and/or conducting home studies required
  • Ability to read, analyze, and interpret technical procedures and governmental regulations
  • Excellent verbal and written communication skills, including the ability to write reports and business correspondence
  • Experience working with immigrant populations
  • Demonstrated success working and communicating effectively in a multi-cultural environment
  • Demonstrated success working with vulnerable populations who have experienced trauma
  • Self-starter with excellent problem-solving skills combined with the ability to prioritize duties and manage time effectively
  • Proficient in Microsoft Office applications (Word, Excel, Outlook), Microsoft Teams, Zoom, and other platforms
  • Valid driver’s license, access to a personal, insured vehicle, and ability to travel independently throughout assigned service delivery area

Working Environment:**

  • A combination of standard office environment, remote work, and travel for home visits, partner agency meetings, etc. within the service delivery area
  • Frequent work during non-traditional hours such as evenings and weekends required


Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

Covid-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Please apply on our website:

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