UN Other

Chief of Unit (Service Delivery)

UN Other

Job Description

This position is located in the United Nations Peacekeeping Force in Cyprus (UNFICYP), Nicosia. The Chief of Unit, Service Delivery heads the Service Delivery Pillar of the mission under the Office of the Chief of Mission Support (CMS). The incumbent will report to the Chief of Mission Support (CMS) or his/her designate.


Within delegated authority the Chief or Unit, Service Delivery will be responsible for the following duties and responsibilities: •Ensures and manages the efficient and effective provision of all logistics, technical and operational support services within the Service Delivery Pillar and to the mission as a whole.

• Maintains a close, cooperative relationship between mission support, MSD service and other section chiefs to ensure that the demands for goods and services are delivered in a timely manner through the Service Delivery Pillar and co-ordination of day to day support services at Mission Headquarters and Sectors/Field Offices; implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.

• Develops, prepares, coordinates and monitors the service delivery workplan and overall technical, operational and logistic support plans for all locations of the mission with his/her subordinate supervisor’s and identify and resolve urgent operational needs.

• Advises senior management (CMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management and ensure that staffing levels are at all times, adequate to meet the requirements of the mission support concept.

• Prepares budgetary requirements for Service Delivery pillar, submitting Budget Performance reports and contributing to Mission overall budget submission in close Coordination with Mission Service Chiefs and CMS; acts as Certifying Officer for the budget allocation to Mission Service Delivery.

• Plans and implmentats logistics support services for deployment of civilian, military and police deployments in all sectors of the Mission; ensures that logistical requirements take account of gender-specific needs; works in close collaboration with CMS and HRS in workforce planning.

• Performs other related duties including deputizing for CMS as required.


Professionalism: Knowledge of the substantive field of work in the areas of logistic service delivery. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Ability to apply discretion and sound judgment in applying technical expertise to resolve complex and/or sensitive issues. Knowledge of logistic service delivery operations, procedures and practices. Knowledge of project management. Ability to develop and ability to apply logistic service delivery procedures and programmes. Ability to provide professional technical advice in a broad range of logistic service delivery areas. Knowledge of institutional mandates, policies and guidelines related to logistic service delivery and knowledge of the institutions of the UN system. Excellent negotiating and leadership skills. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situation. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Managing performance: Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.


Advanced university degree (Master's degree or equivalent) in business Administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum seven (7) years of progressively responsible experience in at least three of the logistics service areas: fleet management, air operations, medical services, construction, building management or Facilities Management, conference services, rations, fuel, or contracts management is required.

At least four (4) years of management experience in the area of service delivery is required.

At least two (2) in managing service delivery operations in an international environment is required.

Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable.

Experience in planning, deployment or sustaining Field Operations is desirable.

Experience in planning and supporting Engineering functions in an international operational environment is desirable.


English and French are the working languages of the United Nations Secretariat. For the position, fluency in English is required.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across Duty Stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


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