UN Offices

Chief of Unit (Information Systems)

UN Offices

Job Description


Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP),the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org).

This position is located in the Information and Communication Technology Service (ICTS), in the Division of Administrative Services at UNON. The incumbent reports to the Chief of Infrastructure and Conference Support, and the Deputy Chief of ICTS.

The ICT Infrastructure at UN Gigiri Complex in Nairobi, consists of 45 blocks, 14 conference rooms, and two server rooms and distribution switches spread over 145 acres of land. The network has more than 8,000 nodes, covers the Local Area Network, IP Telephony, ISPs and Telecom links, Communication Tower and Satellite Dishes, Wi-Fi, and Servers and Storage. UNON provides ICT Services for UNON, UNEP, UN-Habitat, and the Resident Coordinator System, in addition to Common Shared services for more than 55 Agencies, Funds, and Programs of the UN System located in Nairobi as Country Team or Regional Offices.


Within delegated authority, the Chief of Infrastructure Management Section is responsible for the following functions:

1. Manage the operation and maintenance of huge and complex ICT Infrastructure to achieve high reliability and availability of services for clients accessing cloud-based services, and local systems in a secured manner, including infrastructure hosting services for UN collocated Agencies Funds and Programs.
2. Plans and directs major projects related to ICT infrastructure including O365, IP Telephony, Network, Secretariat connectivity, Data Centres, Voice and Video Communications Infrastructure, Information Security, 5G mobile technology, Business Continuity, and Disaster Recovery for UNON.
3. Provides expert advice on complex networks Analysis and design; identifies the need for new solutions (or modifications to existing solutions) and responds to requests from users for new or enhanced services, including virtualization; develops plans for technological feasibility. Innovate towards Green ICT initiatives & Disability inclusion solutions.
4. Formulates Request for Proposals (RFPs) for central infrastructure equipment (network, telecommunications, servers, and data storage), systems and services; provides technical specifications and standards for procurement of equipment; evaluates proposals from vendors; performs tests and recommends selection of equipment in the most expedient manner.
5. Develops cost proposals for outgoing services and cost estimates for incoming services; oversees the technical evaluation of incoming proposals and technically manages the contract service.
6. Tracks and monitors project progress against plan, requirements, quality measures, and standard processes; liaises with users on all aspects and during all phases of planning and implementation.
7. Is actively involved in reviews, monitors and improves infrastructure security; undertakes a regular programme of self-audit and baselining by utilizing appropriate tools and in conjunction with formal audits as conducted by both Internal Audit and external testers.
8. Acts as Change Manager for all requests for change related to ICT services, and coordinate implementation.
9. Ensures that the team maintains Configuration Management Database for all component items related to UNON Infrastructure, and the Network Operating Centre is fully functional to monitor key components, and that critical alerts are addressed immediately.
10. Develops, implements and monitors ICT infrastructure standards and guidelines and ensures that any changes take place in a controlled and auditable manner; contributes to defining ICT policy and following up with its implementation.
11. Facilitates communication and provides emergency communications in support of staff security.
12. Keeps abreast of developments in technology and provides leadership in identifying possible improvement of services, quality-wise and cost-wise, for ICT equipment.
13. Provides professional leadership and work direction to the Unit; mentors and supervises the work of the staff, contract staff, etc.; participates in planning and preparation of the budget, work program, and spending plan.
14. Prepares and makes presentations on communications topics, networks and equipment to staff; ensures effective coordination with other UN agencies in order to maximize possibilities of inter-agency collaboration.
15. Performs other related duties as assigned.


• PROFESSIONALISM: Knowledge of communication equipment with adequate skills for their installation and maintenance. Knowledge of operations of commercial telecommunications services, voice and data communications techniques, radio and satellite Communication Systems. Ability to analyze telecommunication data and conduct reviews. Good problem-solving skills. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.


Advanced university degree (Master's degree or equivalent) in Computer Science, information systems, telecommunication, or other related fields is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job - Specific Qualification

Certification in the Information Security field such as CISM, CISSP is required.

Certified Data Center professional, PRINCE2 and CoBIT are desirable.

Work Experience

A minimum of seven (7) years of progressively responsible experience in planning, design, development, implementation and maintenance of information technologies and information communication technologies are required.

Experience in implementing of Unified Communications solutions, business continuity management, Office 365, and project management is desirable.

Experience in implementing and managing enterprise computer networks is desirable.

Experience in the operations of commercial telecommunications services, voice and data communications techniques is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

NOTE: "fluency equals a rating of "fluent" in all four areas (read, write, speak, understand), and " Knowledge of" equals a rating of " confident" in two of the four areas.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment against this position is for an initial period of one (1) year and may be subject to extension.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Internal Applicants – When completing the Candidate Profile form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

Individual Contractors and Consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for or be appointed to any professional and higher temporary or fixed-term positions, within six months of the end of their current or most recent service. For such positions, at least six months need to have elapsed between the end of a consultancy or individual contract and the time of application and consideration for an appointment as a staff member under the Staff Rules and Regulations of the United Nations.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

On-line applications will be acknowledged where an email address has been provided. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira "Contact Us" link.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 31 October 2022, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, Central African Republic, Chad, China, Comoros, Cuba, Democratic People's Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Haiti, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Malta, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Slovenia, Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

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