Org. Setting and Reporting
This position is located in the Office of Under-Secretary-General in the Department for General Assembly and Conference Services (DGACM), New York. The incumbent reports to the Assistant Secretary-General (ASG).
Within delegated authority, the Chief, Global Innovation and Data Analytics Service, will be responsible for the following duties:
• Formulates and implements the substantive work programme of the Global Innovation and Data Analytics Service under their supervision. Institutes and manages the Service comprising the ICT Resource Planning, innovative projects management and project oversight capabilities of DGACM, and enabling the delivery of the integrated global conference services.
Ensures that programmed activities are carried out in a timely and cost effective fashion; co-ordinates work of the Service with the senior managers of the conference services within the department, and liaises with other departments and offices in the United Nations Secretariat and organizations of the United Nations System, as appropriate, to achieve optimal results.
• Leads and oversees the work programme of the Service responsible for development and maintenance of the conference management technology tools used for planning and managing various areas of work of the Department, as well as for monitoring and evaluation of key performance indicators established by the General Assembly for the Department globally.
Takes the lead in drafting and coordinating development of policies and guidelines.
• Leads on data management and data analytics initiatives and provides advice to business owners to ensure that the conference services data in the four duty stations is managed as a strategic asset across all pillars in support of strategic priorities, in line with the principles set out in the United Nations ICT strategy, Secretary-General’s Data Strategy and DGACM’s internal Data Strategy.
• Takes the lead in exploration, identification, and acquisition of data sources to facilitate decision making, to support the delegation of authority framework and to advance the goals of the organization.
• Ensures close working relationships with key clients of the department and of the Service to leverage the use of the enterprise ICT capabilities of the United Nations and data science to support their programmatic areas with solutions that assist them in accomplishing clients’ mandates.
• Formulates and proposes the work programme with regard to the existing technological and project management capabilities of DGACM in New York, Geneva, Vienna and Nairobi as a Programme Manager; increases the adoption and application of capabilities to end-users;
Improves the Department’s ability, knowledge, and practices to effectively and responsibly transition and scale proven innovative solutions;
Expand engagement and opportunities to work with other service providers and vendors;
• Ensures integration of various conference-management enterprise solutions (CEM) developed by DGACM with each other and with the Secretariat enterprise platforms, Umoja and Inspira. Engages on proposed integration solutions with DGACM offices in New York, Geneva, Vienna, and Nairobi and counterparts in DMSPC, DOS, and Divisions of Administration in Geneva, Vienna and Nairobi, coordinates development and formulation of a statement of work for the projects assigned to the service .
Formulates and prepares change requests and operationalizes a division of labor framework in support of the integration efforts, coordinates implementation of change requests with the business owners across the enterprise and conference management applications.
• Serves as Technical Manager to all DGACM business process improvement projects (design, development, QA, deployment, training, user support, evaluation).
• Ensures compliance of strategic plans and their implementation with UN standards and policies, including accessibility of IT tools, IT security, and scalability of services, including cloud hosting solutions.
• Establishes and implements client relations management in relation to internal and external entities receiving IT services from DGACM on a cost-recovery basis; plans capacity, negotiates and monitors service level agreements, oversees service delivery, enhances and optimizes client services and client support.
• Guides and facilitates transition from projects into sustainable programmes; and maintains established governance and accountability frameworks, provides regular updates to the DGACM Programme and Project Review Board (PPRB) and supports the Chair of the PPRB in managing the Board.
• Monitors technological aspects of project implementation at all stages, including the analysis of lessons learned and best practices through establishing a community of practices, to mitigate and reduce risks and implementation challenges, initiates remediation actions.
• Co-ordinates and oversees the preparation of the related elements for the reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Committee on Conferences, the General Assembly and other policy-making organs, as appropriate.
• Oversees the programmatic/administrative tasks necessary for the functioning of the service, including preparation of budgets, staff and contractual capacity planning and management, performance reporting, evaluation of staff performance.
• Acts as a certifying officer within the authority delegated by the ASG.
• Recruits staff, taking due account of gender, geographical balance and organization priorities.
• Manages, guides, develops and trains staff under his/her supervision.
• Fosters teamwork and communication among staff in the project team and across organizational boundaries.
• Leads, manages and supervises the organization of meetings, brainstorming sessions, focus groups, etc. on substantive issues.
Professionalism: Knowledge of the substantive field of work in general and of specific areas being supervised. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Must demonstrate a working knowledge of both IT innovative developments and IT management procedures. Must have a strong background, leading development and/or implementation of IT systems and demonstrate effective leadership abilities.
Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable .
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.
Advanced university degree (Master’s degree or equivalent) in business or public administration, computer science, data science, analytics, statistics, information management, information technology, or related fields. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
Job - Specific Qualification
Certification in Prince2 is required.
Certification in TOGAF or similar framework for enterprise architecture is desirable.
Certification in COBIT or similar framework for IT management and governance framework is desirable.
Certification in ITIL or similar framework for best practice processes in IT Service Management is desirable.
A minimum of fifteen (15) years of progressively responsible and diverse professional experience in public and business administration, data science, information technology administration, applied analytics, business intelligence, information management, statistics, project management, information technology application development, or related areas in a large international organization, is required.
Hands-on experience in business process analysis leading to change management programmes, enhancement of business architecture in a large organisation is required.
Experience in Software Development and deployment of new technologies is required.
Experience in data analysis or related area is required.
Experience in designing and implementing projects and programmes applying project management methodologies and standards, e,g, Prince2, PMP, MSP, lean management or other similar methodologies and industry standards, is required.
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage.
Evaluation of qualified candidates for this position may include substantive assessment, such as a written test, which will be followed by a competency-based interview.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.
Staff members appointed to the current position are required to submit a financial disclosure statement upon assignment or appointment and annually thereafter.
For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 November 2022, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, Central African Republic, China, Comoros, Cuba, Democratic People's Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Haiti, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Malta, Marshall Islands, Federated States of Micronesia, Monaco, Mozambique, Namibia, Nauru, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Slovenia, Solomon Islands, South Sudan, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.