World Food Programme (WFP)

Chief of Operations & Investigations Support

World Food Programme (WFP)

Job Description

  WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


This position will be located in the Office of Inspections and Investigations (OIGI) in WFP Headquarters, Rome, Italy and reports to the Director, Office of Inspections and Investigations. This person will act as the liaison function between OIGI and the wider WFP organisation, donors, and other UN entities in respect of investigative support. Uphold the standards for investigations, ensuring independence and impartiality is observed and the team’s reputation upheld.

Short-notice travel to WFP Field Operations maybe required.

The Chief Operations and Investigative Support manages a number of units within OIGI, bringing a systematic, disciplined approach to supporting the OIGI management and the investigation teams in Rome and Nairobi. The position holder will be a part of the management team within OIGI.

KEY ACCOUNTABILITIES (not all-inclusive)

Within the delegated authority, the Chief of Operations and Investigations Support will be responsible for the following duties:
  1. Lead the development and implementation of the office strategies, policies and plans aligned with OIG, WFP and wider UN strategies, policies and processes to support HQ and field operations to meet the mandate of WFP.
  2. Provide strategic management and Coordination of the following teams, Intake and Analysis, Digital Forensics, Policy and Liaison, and OIGI Administration.
  3. Motivate and inspire the staff in the various teams of responsibility and ensure advice, direction and proper technical guidance is provided on ongoing investigation projects and ensure that the expected investigation outcomes are issued within the agreed timelines and at the required quality.
  4. Advise senior management/Director OIGI on strategic management implementation and shaping the ongoing strategic dialogue, based on the results of the management function.
  5. Oversee the Case Management System (CMS) and ensure all investigation inputs/outputs are timely recorded in the system as appropriate.
  6. Present to the Case Review Committee the preliminary assessment of allegations with a recommendation to proceed.
  7. Responsible for the development of standard operating procedures and technical guidance notes within the managed teams.
  8. Seek out opportunities to partner and liaise with other WFP control and monitoring functions as appropriate.
  9. Represent OIGI with local officials, governments, and outside organizations to establish and strengthen partnerships to resolve problems and to facilitate collaborative work between the wider OIGI team.
  10. Participate with the management team in the development of the office’s policy and procedural framework, best practices and other lessons learned.
  11. Perform other related duties as required.
Information & Analysis Team (IAT)

IAT coordinates OIGI’s intake workflow, including receipt and triage of all allegations and complaints, preliminary case assessments, recommended actions and subsequent presentation to the Case Review Committee. IAT also undertakes proactive projects to identify red flags and other misconduct in WFP operations.

Digital Forensics Team

Digital Forensics provides services including recovery and acquisition of evidence from IT equipment, preservation and management of evidence using industry best practices during investigations. Following the acquisition, the team provides a comprehensive Technical Analysis, interpretation of computer-related evidence, and presentation of their findings.

Policy & Liaison

Policy and Liaison support OIGI by reporting matters coming to OIGI’s attention in line with donor’s funding obligations and other stakeholder agreements. In addition, the function oversees internally OIGI’s Policy and Procedures documentation and serve as an Advisor of these policies, and externally by monitoring relevant WFP policies, ILOAT judgements and other UN requirements and informs OIGI when these have a direct impact on the work of the division.


OIGI Administration team deliver a wide range of Business Support processes and activities to OIGI to facilitate effective service delivery. This includes management of OIGI’s CMS, statistical reporting and issuance of reports to external stakeholders.



  • Advanced university degree in Criminology, Investigations, Law, Audit, Accounting or other related fields or a First level university degree with additional relevant years of experience and/or relevant certificates.
  • Formal training and/or certification in various law enforcement methodologies/fraud examination or investigation.

  • At least 11 years (4 of which international) of relevant progressively responsible professional experience in planning, leading and executing complex criminal or administrative investigations in a managerial or supervisory position.
  • Previous experience in the conduct of investigations with a UN organization or international financing institution is an asset.
  • Extensive managerial experience and providing constructive periodic performance reports and feedback.
  • Experience in the Design or assessment of policies, plans and strategies in an oversight office is an asset.
  • Experience in designing and conducting outreach/ training for the prevention of misconduct is an asset.
Knowledge & Skills:
  • Demonstrated expertise in theories, concepts and approaches relevant to investigations and practical use of investigation techniques.
  • Skills in the coordination of multiple investigations and delivery of planned outputs.
Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.


Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance.

APPLICATIONS CLOSING DATE: Wednesday, March 3rd, 2021 Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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