United Nations Office for Project Services (UNOPS)

Capacity Building Senior Officer (E-learning Content Producer)

United Nations Office for Project Services (UNOPS)

Job Description

  UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Job-specific

The United Nations Department of Operational Support, Office of Supply Chain Management, UMOJA Coordination Service (UN DOS/OSCM/UCS) is responsible for implementing Supply Chain Management in support of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

UCS plays an integral role in the global operations of the field missions. It is one of the fundamental infrastructure components that support the substantive work and the delivery of peacekeeping and special political missions’ mandates. Efficient and reliable logistics support is a core strategic, operational and tactical pillar of field missions and the United Nations at large. Therefore, ensuring that a robust and fault-tolerant supply chain infrastructure is in place to sustain operations is a necessary and permanent consideration.

The division is currently implementing an ‘end-to-end’ integrated supply chain management with a view to achieving DOS vision of a well-managed and agile supply chain to support United Nations field missions with effectiveness and efficiency. The overall supply chain management process starts and ends with clients-development and management of consolidated demand/requirements of all clients and fulfillment of client’s requirements through strategic sourcing and delivery. The process is enabled by a robust performance management framework and supported by solution such as Umoja.

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates.

Umoja, which means "unity" in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peacekeeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff. The incumbent will be supporting project operations by managing a range of administrative tasks.

UNOPS has been requested to assist in the implementation of this activity for DOS/OSCM/UCS.

Functional Responsibilities

The results of work of the Capacity Building Senior Officer impacts on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DOS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Under the overall supervision of the Senior Training Officer the incumbent works under the guidance and will report to the training lead or his/her designate and is responsible for the following duties:
  • Using the approved course outline, contribute to the creation of new e-learning content or update previous contents, for virtual training in line with given instructional content material.
  • Redact learning objectives and create assessments that are aligned to the predefined learning objectives based in instructional Design principles.
  • Create briefs, storyboards, SCORM video, audio scripts aligned with the predefined learning objectives; from raw recordings to postproduction
  • Evaluate existing and emerging technologies and their use in an instructional environment
  • Evaluate the latest adult learning methodologies and in different Instructional Design techniques to select the most appropriate ones that are best for different projects.
  • Perform all needed Q&A that assure the aimed level of quality of the final output/product.
  • Draft or create User Guides and Quick Reference guides to complement user’s online studies.
  • Analyze and estimate the effort to create an e Learning including all the different stages required.
Other Duties as requested:
  • Draft reports and prepare communications addressed to a diverse group of recipients within the UN system
  • Maintain accurate data/records of Training Courses and participants
  • Prepare reports on training statistics and other relevant information

Education/Experience/Language requirements


  • Advanced University Degree (Master’s degree or equivalent) in one of the following disciplines: Computer Science, information technology, e-learning, business Administration, social sciences, psychology or business-related area such as education, logistics, finance or procurement.
  • A first level university degree with two additional years of experience can be considered in lieu of the Advanced University Degree.
Work Experience

  • A minimum of 2 years of progressively responsible experience in building online training materials is required.
  • Knowledge of any of the following Content Authoring Tools/Graphic Design tools: Adobe Captivate, Articulate Studio, Articulate Storyline, Camtasia, and Adobe Master Suite/Creative Cloud applications is highly desirable.
  • Experience with HTML, XML, JavaScript is a plus.
  • Knowledge of HTML5 and mobile learning is a plus.
  • Knowledge of LMS and creating AICC/SCORM compliant content that functions within an LMS is highly desirable.
  • Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom interactions, custom graphics is desirable.
  • Previous experience in Building SCORM compliant material is highly desirable
  • Ability to undertake research, gather information and provide technical advice on possible solutions would be an asset.
  • Experience working with the UN or international organizations is an advantage
  • Proficiency in Authoring tools, Multimedia and Graphic Design tools is highly desirable.
  • Please share any reference of LMS , and/or eLearning videos that you have built up or produced

  • Fluency in written and spoken English is required.
  • Fluency in one or more official UN languages is desirable.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by Security Policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: ICA Contract level: International-ICA 1 Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’  
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