Norwegian Refugee Council (NRC)

Camp Management Officer

Norwegian Refugee Council (NRC)

Job Description


Job Overview:

The Camp Management Officer will be based in Jalalabad Province supporting implementation of NRC’s “Protection Response and Coordination Mechanism for Displacement in Jalalabad Provinces” UDOC project, which is based on Camp Management methodologies. The project aims to improve the protection and assistance response to displacement-affected communities by establishing mechanisms to enhance:

Communication with Communities: Sharing information with and receiving feedback from displaced and vulnerable host communities. Community Engagement: Participation of affected communities alongside local stakeholders in the humanitarian and development response Support to Coordination: Efficient, effective, and inclusive coordination of services at local level, involving a range of stakeholders (authorities, civil society, NGOs, private sector, etc.). Protection: Protection Case Management model, with foundations in community-based

There are three main mechanisms in the project for enhancing communication, community engagement, coordination, and Protection: 

Community Centers established in areas hosting large numbers of displaced households. Community Committees working in neighborhoods of high displacement. Outreach Teams who work in Community Centers and visit affected neighborhoods.

The CM Officer is part of and responsible for these three mechanisms.  He/she will be responsible for planning and implementing all activities in one or more of NRC’s Community Centers and its surrounding neighborhoods, which means supervising all mobile outreach work taking place in the area; ensuring the smooth day to day running of the Community Centre and activities therein; supporting the establishment and Capacity Building of Community Committees; and coordinating with relevant local stakeholders.

For more details about this position please click here: Job Description and NRC Grade Structure.

Generic Responsibilities:

Adhere to NRC policies, tools, handbooks, and guidelines. Ensure quality implementation of CM-UDOC project different components and Plan and implement the different component for the Community Centre Area(s) of responsibility according to tools, SOPs, and annual work plan. Line management of CM assistants and ensure supervision of CM Assistants’ daily work in the Community Centre area for quality implementation. Provide regular activity progress reports to the CM Coordinator and ensure proper filing of all documentation (soft and hard copy, as required). Ensure technical quality in activities of CM project by using initiative in day-to-day Problem Solving according to agreed procedures, priorities, and standards for the area of work. Provide capacity building trainings to CM staff on community committee capacity building modules. Ensure that projects target beneficiaries most in need of protection and/or assistance, while exploring and assessing new and better ways to assist those in need. Coordinate with community leaders as well as governmental and non-governmental organizations and UN agencies to establish and maintain networks for access, referrals, and problem solving. Support the implementation of Protection Monitoring following the Afghanistan Protection Cluster Monitoring Framework. Support Protection-Evidence based advocacy. Ensure close co-operation with all NRC core competencies including through joint needs assessments and activities and identifying beneficiaries where appropriate.

Specific Responsibilities:

Communication with communities:

Lead technical aspects of Community Centers and neighborhood’s committees, disseminate relevant and meaningful information in order to enhance Access to Services and assistance. Promote the Community Centers among potential visitors and ensure information about services offered is properly communicated. Support organizing community events and campaigns on specific topics (women day, environmental hygiene etc.) Support stablishing of community spaces including site selection, preparation and signing of rental agreements for the Community center. Holding regular coordination meetings with key stakeholders of the targeted areas and strongly support community center activities in displacement affected northern areas.  Ensure the technical quality of the activities in the community center, including campaigns/events. 

Community Engagement 

Manage and support the establishment, training, and follow-up of Neighborhood Committees  Facilitate and encourage collaboration between other NRC Core Competencies and external service providers with the Neighbourhood Committees  Train and support Neighbourhood Committees to disseminate information and support overall capacity building of the Neighbourhood committees Ensure technical quality implementation of community engagement/participation/activities. 

Support to Coordination:

Coordinate with potential service providers (governmental, non-governmental, private, UN agencies etc.) to improve the provision of assistance and referral mechanisms in the Central region Kabul Province Representation of the project in local forums (e.g. local partners, local authorities) and UN agencies.  Using standard templates and tools, regularly collect and update information relating to service provision in the areas of responsibility. Collect and analyze information regarding obstacles and constraints to beneficiaries’ access to services and suggest possible solutions. Continuous updating of service Mapping and referral pathways

Protection and Emergency Cash:

Support technical implementation of Protection Monitoring and identification and referral of vulnerable households residing in informal settlements. Support Referring individuals claiming certain needs/vulnerabilities and meeting criteria to relevant service providers. Support technical implementation of safety audits jointly with the population on bi-monthly basis of the target areas, focusing on GBV prevention and equal access and safety of female community members. Emergency Cash assessments, reporting and distribution to vulnerable IDP, Returnee and HC families. 

Information Management:

Manage the various databases related to Camp Management activities (e.g., IDP Registration and Assistance Database; CFRM case tracking database, etc.), including storage, handling and dissemination of data to other NRC departments and/or external actors. Provision of trainings to Camp Management assistants, community mobilizers and enumerators on data collection, GPS mapping, and tablets use. Ensure quality data collection and control data collection at field level.  Manage the Camp Management Kobo account, ensuring that the quality of uploaded forms is verified, develop mobile data collection tools as per needs (e.g., Kobo/ODK forms) Support the complaint, feedback and referral mechanism by referring cases to other NRC departments and/or external actors as well as by ensuring timely follow-up with other service providers.

Any other responsibilities tasked by supervisor.

Generic Professional Competencies: 

University degree (preferably in social sciences, eg. education, political science, international relations, law, journalism, gender studies, human rights). 4 years' work experience in the field of Community Outreach and/or protection. Experience from working in a humanitarian/recovery context, preferably in community services or community engagement and mobilization, protection, community capacity building, or related field. Previous experience from working in complex and volatile contexts. Documented results related to the position’s responsibilities. Good knowledge of English Language – spoken and written. Fluency either in Pashto and Dari, or both written and verbal. Political and cultural awareness, as well as good understanding of the displacement context in Afghanistan. Previous similar experience preferred. Experience in community capacity building and training.

Behavioral Competencies:

Planning and delivering results. Communicating with impact and respect. Working with people. Coping with change.

We Offer:

Monthly Salary based on NRC Afghanistan Salary Scale. NRC has medical coverage for staff plus 4 dependents.  Leave and Holidays accordingly Afghanistan Labor Law. Top up Credit card on monthly basis. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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