Danish Refugee Council (DRC)

Camp Management Assistant (CFRM)

Danish Refugee Council (DRC)

Job Description

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees.  As a key part of this, DRC opened a main office in Cox’s Bazar, and a support/liaison office in Dhaka.

POSITION PROFILE

The CFRM Assistant will be responsible for conducting mobile CRFM activities in the refugee camps and ensure all segments of the community have access to the mechanism ensuring systematic receipt, processing and response to community feedback and complaints in the DRC camps. He/She will report to the Camp Management manager (camp manager). He/She will work in close collaboration with the Protection team and the Code of Conduct (CoC) unit.

DUTIES & RESPONSIBILITES

General

  • Raise awareness in the community about the Info Hub and the CFRM Mechanism;
  • Support the CFRM Officer in following up on complaints and provision of information;
  • Support the Communications with Communities (CwC) Officer in conducting awareness sessions around topics raised by the community;
  • Support the CFRM Officer in receiving beneficiaries and providing them with the relevant information or refer them to the appropriate service provider, actors depending on the nature of the complaint;
  • Promote all segments of the community including the most vulnerable to access the mechanism and ensure their voices are heard and complaints referred;
  • Related tasks as requested by the line manager.
Information provision

  • Share information with beneficiaries and community members about services or assistance based on the beneficiary’s request for information;
  • Engage actively with other actors to ensure all information is available and provided accurately in a timely manner;
  • Conduct informational sessions to beneficiaries about DRC programs and the complaints and feedback mechanisms, DRC and its commitments to beneficiaries, in line with the accountability information provision strategy.
  • Ensure DRC beneficiaries have access to accountability informational materials including leaflets, cards, signs and others.
Handling feedback and complaints: 

  • Listen respectfully to individuals’ feedback, requests for information, assistance or complaints;
  • Process and respond to complaints and provide support to beneficiaries who are seeking help through DRC Info desk and through mobile outreach activities;
  • Enter and track all complaints and feedback received and ensure proper documentation of data in the Kobo system/excel sheet and keep up to date records in order to generate regular reports;
  • Maintain clear follow up tracking procedures for each case following DRC CRFM Standard Operating Procedures (SoPs), under the supervision of the camp manager including intake and reporting;
  • Refer cases to the different actors depending on the nature of the complaint following the DRC CFRM SOPs in Coordination with the CFRM Officer;
  • Refer Protection cases to the Child and/or General Protection team respecting the beneficiary’s confidentiality;
  • Ensure beneficiary’s consent is taken for referrals;
SKILLS AND EXPERIENCES

  • 1-year professional work experience in the humanitarian field.
  • Excellent analytical and communication skills.
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.
  • Open and positive attitude;
  • Genuine care and respect for needs of others, practically Vulnerable Populations with strong belief in empowering marginalized and disenfranchised people.
  • High integrity and willingness to conduct herhimself transparently and open to scrutiny.
  • Ability to maintain confidentiality;
  • Ability to work under pressure, with minimal supervision, and in a culturally diverse team.
EDUCATION QUALIFICATION  

  • University or graduate degree in relevant field.
 ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with DRC’s vision and values
POSITION DETAILS

  • Type of contract: National
  • Employment Band: I
  • Start date: As soon as possible
  • Duty station: Cox’s Bazar
  • Closing Date for Application:  6th February 2021
What we offer      

  • Excellent Working Environment and opportunity to Growth
  • Various learning and development platforms
  • Two bonus per year
  • Relocation allowance
  • Mobile Allowance
  • Leave Encashment
  • Group life Insurance including Family
  • Dental and Optical benefits
APPLICATION PROCESS

  1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.
  2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
  3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.
Note: Applications sent by email will not be considered.   In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions or are facing problems with the online application process, please contact job@drc.dk.

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